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    Director of Engineering - Bengaluru, India - LeadSquared

    LeadSquared
    LeadSquared Bengaluru, India

    3 weeks ago

    LeadSquared background
    Engineering / Architecture
    Description

    Director of Engineering

    Reports to VP of Engineering

    In a fiercely competitive landscape, businesses demand robust solutions to optimize lead generation, conversion, customer service, engagement, and retention. LeadSquared, the all-in-one Integrated CRM Platform, empowers organizations to achieve just that. Our integrated CRM offering fosters holistic customer experiences, driving success in today's demanding market.

    Role

    We are seeking a highly qualified and experienced Director of Engineering to lead one of our product teams in developing and scaling enterprise software solutions. The ideal candidate will possess a proven track record of building and launching scalable products, fostering the development of high-performing engineering teams, and navigating the unique challenges associated with enterprise software development.

    Working with Product Engineering Team @ Leadsquared

    The Engineering Director will spearhead the development of a comprehensive product initiative aimed at addressing critical operational challenges. Key areas of focus include:

    • Enhancing experience: Establishing a seamless omni-channel experience for Sales and Service Users, enabling them to operate efficiently across diverse communication platforms.
    • Balancing configurability and performance: Developing a fully configurable solution that nonetheless maintains exceptional performance with response times consistently below 3 seconds.
    • Continuous delivery platform: Facilitating weekly feature deployment across multiple regions through the implementation of a robust continuous delivery platform.
    • Ensuring system scalability and cost-effectiveness: Implementing scalable system architecture capable of supporting millions of users concurrently while maintaining optimal cloud cost control.
    • Empowering users: Equipping sales and service personnel with tools and functionalities that expedite customer problem resolution.

    A Day in the life of an Engineering Director

    • Lead and manage: Oversee and foster the development of multiple high-performing engineering teams.
    • Strategic collaboration: Partner with product management teams to define and prioritize release roadmaps aligned with organizational objectives.
    • Technical leadership: Provide expert guidance and direction towards the delivery of exceptional quality software, ensuring maintainability, observability, and performance.
    • Continuous improvement: Collaborate with engineering managers and teams to continuously refine technological infrastructure and processes for enhanced productivity.
    • Engineering culture: Cultivate a strong engineering culture that embraces best practices such as Test-Driven Development (TDD), Behavior-Driven Development (BDD), code quality initiatives, automation, SECOPS, and continuous delivery principles, culminating in the delivery of reliable, high-quality, and scalable software solutions.
    • Talent acquisition: Partner with talent acquisition teams to establish hiring priorities and assist with the recruitment of top-tier engineering talent.

    Experience

    • 12 to 15 years of experience in building and shipping software products.
    • Experience leading large engineering teams building Enterprise SaaS products.

    Qualities that will help you thrive in this role.

    • Demonstrated technical expertise: A strong foundation in building and managing large-scale systems is highly desired.
    • Delivery ownership and optimization: Ownership over delivering on product commitments, coupled with a proactive approach to identifying and implementing efficiency improvements.
    • Leadership and team development: Proven ability to build and empower teams, prioritize their well-being, and foster an environment that facilitates their success.
    • Effective collaboration: The ability to work seamlessly with cross-functional teams and translate complex business objectives into clear technical requirements and strategic roadmaps is crucial.
    • Exceptional communication and interpersonal skills: The ability to effectively negotiate with all stakeholders and guide teams through coaching and mentorship is essential.
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