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Customer Care
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Customer Care
1 week ago
TEAMWORK SOLUTIONS Gurugram, Haryana, India**Greetings From Teamwork Talent Solutions** · **Position**: Customer Care (Inbound Voice) · **Work Location**: Gurugram · **Working Days**: 6 days a week with 1 rotational off · **Shift Timings**: 24*7 rotational shifts · **Note: · - Major Day shifts for females** · **Qualificat ...
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Customer Care
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The Curious Staffing Gurugram, Haryana, IndiaCustomer Care Executive · - International Process · - Excellent communication needed · - Rotational Shift / Rotational Week Off · - 5 Days Working · - Salary - 25 KCTC- 33KCTC · - Location - Gurugram · **Job Types**: Permanent, Fresher · **Salary**: ₹23, ₹30,000.00 per month · ** ...
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Customer Care
1 week ago
VisionaryHire Gurugram, Haryana, India**Job description** · **Job Location**: Gurgaon, Sector 18 · **Working Time** · - 6 Days working **(Monday to Saturday)**: · - 10 am to 7 pm **office hours**: · - **Sunday Fixed off** · **Minimum Education** · - Graduate · - Undergraduates also applicable **(Minimum: 12th Pass ou ...
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Customer Care
4 days ago
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Customer Care
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Customer Care, Customer Service
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Customer Care Executive
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Customer Care Executive
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Customer Care Executive
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Customer Care Executive
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Tutor Consortium Pvt Ltd Gurugram, Haryana, India**CUSTOMER SERVICES ASSOCIATE** · This is a full-time on-site role for a Customer Care Executive located in Gurugram. As a Customer Care Executive, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your day-to-day tasks will incl ...
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Customer Care Executive
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Customer Care Executive
2 weeks ago
National Placement Gurugram, Haryana, India**Position**:Customer Care Executive · **Experience**: Minimum 1 year to Maximum 2 Years, plus point if resource will be from eyewear retail industry. · **Salary**:20,000 to 30,000 INR per month CTC · - Immediate Joiners will be plus. · - Willingness to provide great customer ser ...
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Customer Care Executive
2 weeks ago
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Customer Care Executive
2 weeks ago
Aabhyasa Technologies Gurgaon, India**JOB||Aabhyasa is Hiring|| Customer Care |Gurugram| Immediate or 30 Days Joiner** · **Greetings from Aabhyasa Technology Pvt. Ltd** · **Aabhyasa** is a fast-growing organization based out of Varanasi/Gurgaon. We at Aabhyasa Technologies Private Limited are mainly into IT and Tra ...
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Customer Care Executive
3 weeks ago
Talent Futures services Gurugram, Haryana, India*Hiring for amex (customer care + upselling)* · *Location Gurgaon udyog vihar* · *Salary for freshers 22k CTC 17k in hand plus incentives* · *Salary for experience 25k CTC 21k in hand plus incentives* · *Face to face interview* · *6 days working* · *Day shifts* · *Age limit 30* · ...
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Customer Care Executive
2 weeks ago
Aaptha Consultancy Services Gurgaon, IndiaHello, · We have a requirement for **Customer Care Executive. **This role requirement is for a Bank and it is on the rolls of the Bank Opportunity. · Inbound Voice Process: Customer Care · Language: Hindi and English · Qualification: Any Graduate · Age: Less than 29 Years · Locat ...
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Customer Care Executive
3 weeks ago
Maxicus Kochartech Gurugram, Haryana, India. · Open Position: Customer care executive · Job Role: · As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods. · **Job Descrip ...
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Customer Care Executive
3 weeks ago
Suchalis Artisans Baked House Gurgaon, IndiaWe are urgently hiring for a **Premium Chain Of Cafe**. · Profile **:Customer Care Executive.** · Experience **:1 Years**. · Location **:Gurgaon Udyog Vihar Sector 20.** · Salary **:Best in the Industry.** · Education **:Any Graduate.** · **Responsibilities**: · 1.Manage incoming ...
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Customer Care Executive
2 weeks ago
HR Security India Pvt Ltd Gurugram, Haryana, India**Responsibilities** · - Providing exceptional customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction. · - Handling customer complaints and escalating issues as needed to ensure timely resolution. · - Maintaining accurate records of ...
PD - Customer Care - gurugram, India - Genpact
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer - Customer care
You'll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.
Responsibilities
• Provides excellent Customer Service
• Researches supplier inquiries and provide information through voice or written communication
• Provides details on accesses needed for suppliers to utilize self-service tools
Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.
• Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
• Proper grammar and spelling in written communications with customers
• Meet expectations of productive time using time management skills
• Comply with company policies, procedures, and standards of ethics and integrity
• Monitor Boards, Aux Times & follow up with Agents as needed
• Notify Managers of trends regarding aux times
• Assist agents during high aux out time
• Take escalated calls for agitated callers
• Monitor group chat & walk floor to assist associates
• Identify through group chat/floor walking when intervention is needed
• Monitor Oracle ticket queues and assign tickets to agents to work
• Trouble shooting using their technical knowledge & time beyond what tier 1 can provide
• Handle all escalated tickets
• Email business area escalation and follow up
• Work Tier 2 and rerouted tickets, Review Tier 2 escalations to drive KB updates
• Knowledge Base maintenance based on "Knowledge Management" queue tickets
• Primary liaison between CC and Service Lines for updated information within articles
• Update and create new articles as work comes in
• Monitor excessive calls on the same topic
• Forecast customer demands based on call reason volume
• Agent scripting review/maintenance
• Determine how we can better train our associates to drive down the tier 2 work & drive up FCR
• Generate Reports
• Have weekly reports sent to Management
• CMS Changes, Tickets, etc.
• Guided Assist Updates
• Work with the QC manager on survey results to improve articles based on the feedback
• System Issues- lockouts, down system, etc.
• Report issues to the correct channel for CC System issues, triage issues before escalating to ISD, etc.
Qualifications
Minimum Qualifications/Skills
• Organization and time management skills, Working knowledge of MS Excel
• Experience with MS Office, entering data into Excel Spreadsheets, the Internet and the ability to learn and utilize new software programs
• The ability to communicate with supervisor regarding any issues or questions which may hamper the successful completion of assigned work in a timely manner.
• The ability to use computers and computer systems (including hardware and software) to enter data, to process information, and as a form of communication with customers and others in the company.
Preferred Qualifications/ Skills
• Keeping up-to-date technically and applying new knowledge to your job.
• The ability to read and understand information and ideas presented in writing.
• The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
• Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or email.
• The ability to communicate information and ideas in speaking so others will understand.