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    BPO Customer Care Collections Sr. Rep - noida, India - NTT DATA

    NTT DATA
    NTT Data background
    Description

    Job Description


    • Ensures assigned calls are worked towards resolution

    • Follows the basic rules as provided on the SOP.

    • Develops foundational understanding of broader interdependencies across various processes.

    • Assists in resolution of outstanding issues from previous transactions.

    • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract.

    • Typically requires 0-12 months relevant experience

    • Basic computer skills.

    • Good communication skills.

    • Good customer service skills.

    • Attention to detail, time management and organizational skills.

    Apply from local Career site

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