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    Delivery Head - bangalore, India - Saaki Argus & Averil Consulting

    Saaki Argus & Averil Consulting
    Saaki Argus & Averil Consulting bangalore, India

    5 days ago

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    Description

    About Client:

    It is a subsidiary of a large conglomerate and is engaged in providing engineering solutions. Its services include product design, analysis, prototyping and testing and embedded solutions. They specialize in disruptive technology space such as 5G, Artificial Intelligence and Digital Factory.

    Role & Responsibility:

    Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit

    Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA

    Encourage and empower teams to provide sustainable solutions for customers

    Monitor, support performance and optimize support operations to deliver value

    Regular reviews of support relationship with all customers

    Ensure continued growth of institutional knowledge, support knowledge base, and support tools

    Engage with partners to expand and enhance delivery capabilities

    Continuous optimization and improvement of support operations

    Meeting Technical Services delivery demand with partners and internal skill-set

    Monitoring customer project progress and ensure maximizing customer satisfaction though

    Build knowledge bases and best practices across the board to ensure success of Technical Services delivery

    Build customer account intelligence to ensure delivery excellence

    Desired Profile:

    Proven experience of hands-on managing delivery of an organization of 700+ FTE and or high business impact engagements of a similar size

    Proven experience in driving large-scale transformational initiatives, ideally initiatives in large enterprises impacting both organizational and technological components of an organization

    Experience in delivering IT projects for customers in Medical Device industry

    Experience in building and leading geographically distributed delivery teams.

    Excellent communication, presentation, and planning skills are necessary, experience with working with nearshore teams preferable

    Experience: 20+ years

    Location: Bangalore

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