- Provide remote, telephone, or email support to customers as required.
- Resolve issues at customer locations following company policies.
- Travel if necessary and document commissioning procedures.
- Offer post-visit support and be knowledgeable about the Crestron product line.
- Coordinate with sales team, conduct POC if needed, and ensure customer satisfaction.
- Build and maintain customer relationships.
- Identify and analyze reported problems and deploy solutions.
- Create RMAs and assist in customer knowledgebase support.
- Guide customers through implementation processes and provide expert advice in technology.
- Adapt to meet customer needs effectively.
- Knowledge of Microsoft product line
- Experience with various programming software
- Valid certifications in relevant areas
- Strong troubleshooting and communication skills
- Industry knowledge in AV products
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Application Engineer - Delhi, India - Crestron Electronics
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Description
Position Accountabilities & Responsibilities:
Experience & Education Requirements:
An authorized university's bachelor's degree in computer engineering or electronics and electrical communication, or an equivalent Diploma (3 years regular course) Minimum of 4 years and above having experience in the audio and video system Must have experience in Crestron programming and Tech support.
Job Skills Requirements:
Must have knowledge of industry standards AV products such as DSP, Signage devices, Streaming devices, and unified communications.
About Crestron Crestron is a leading manufacturer of control and automation systems, offering integrated solutions for audio & video systems. Crestron streamlines technology for corporate boardrooms, classrooms, homes, and more. Innovating technology since 1972, creating automation solutions for improved efficiency. Constantly at the forefront of cutting-edge technology.
Proud to be a premier technology partner for fortune 500 businesses globally. Integrated into high-tech commercial buildings globally. Leaders in automation and control solutions.
Crestron's automation solutions provide control over entire environments with ease. Products designed to work together seamlessly. IoT enabled products for easy management via Crestron's Cloud platform. Committed to providing the best products and services.