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    Customer Relationship Executive - Lucknow, India - Ram Shree Chemicals

    Ram Shree Chemicals
    Ram Shree Chemicals Lucknow, India

    4 days ago

    Default job background
    Full time
    Description
    • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
    • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
    • Making sure the customer database is correctly segmented for targeted marketing activities.
    • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
    • Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
    • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
    • The ability to meet tight deadlines and outstanding time management skills.
    • Teamworking and leadership skills; youll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.
    • Excellent communication skills as you must speak with clients, employees, and customers.
    • Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
    • Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
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