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    Site Administrator - Mumbai, India - GM INFOTECH

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    Description

    Job Description :

    • Can manage Team of 5+ size
    • Should be able to work in 247 Shift
    • Troubleshoot and document steps performed to resolve challenges with hardware, Software and application issues in a ticketing system.
    • Support and apply desktop/Server/Network fault resolution .
    • Thorough knowledge on Windows 10 and above Operating system / MS windows Server 2012 and above
    • Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
    • Troubleshoot and fix hardware related issues
    • Good knowldege for troubleshooting LAN related issues
    • Should have57 Years' experience in Windows Desktop support.

    Roles & Responsibilities :

    • Vendor Management
    • Provide timely communication on issue status and resolution.
    • Maintain ticket updates for all reported incidents.
    • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
    • Broad experience of IT with thourogh understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
    • This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned
    "Additional Requirement :


    • Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSA
    • Knowledge/Certificate on ITIL V3 and above"
    )


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