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    Azure Technical Support Engineer - Bangalore, India - Swift Strategic Staff Solutions Inc

    Swift Strategic Staff Solutions Inc
    Swift Strategic Staff Solutions Inc Bangalore, India

    5 days ago

    Default job background
    Full time Technology / Internet
    Description

    Job Description :

    • 12+ years of overall IT experience including 3+ years of experience in leading/Managing a team as an Operation Manager or similar role.
    • Must have working experience in Windows VMware administration and Azure /Cloud fundamentals.
    • Oversee day-to-day operation of the team and address gaps where necessary.
    • Collecting, Analysing, and Reviewing Data & feedbacks, Measuring Customer Satisfaction, Assist Continuous Service Improvement Plans.

    People Management :

    • Training, Staffing, Coaching, Induce Motivation, Inculcate Teamwork using different Team Building Activities Performance Management :
    • Taking Team Reviews, Measure Productivity and Performance Reporting (Daily, Weekly, Monthly, Quarterly and Yearly).
    • To be able to mentor and coach team to achieve their goals.
    • Strive for customer satisfaction and good customer experience.
    • Ensure daily/ weekly/ monthly KPI targets are met by the Team.
    • ITIL process knowledge must have working experience in ITSM tools.
    • Must have problem management and analytical skills.
    • Handle and manage escalations effectively (Internal and customers).
    • Be part of monthly team roster planning and take decisions accordingly.
    • Must take part in lateral and campus hiring events as required.

    Good to have :

    • To be well versed with Internal/ External Quality Audits.
    • Take part in client calls and ensure delivery parameters are communicated effectively.
    • Oversee Quality Team activities to ensure RCAs are performed and shared with customer as per agreed timeliness and with quality.
    • Oversee Incident Management Team activities to ensure timely case assignment and ensure ZERO SLA misses.
    • Must have excellent communication, interpersonal skills, decision-making skills, and presentation skills.
    • Experience with team management, and people management Desired Skills and Experience : Microsoft Azure, Infrastructure )
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