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    Area Vehicle Service Manager - New Delhi, India - Ather Energy

    Ather Energy
    Ather Energy New Delhi, India

    6 days ago

    Default job background
    Manufacturing / Mechanical
    Description

    You'll be our: Area Vehicle Service Manager

    You'll be based at: Delhi - Service Centre

    You'll be aligned with: Zonal Vehicle Service Manager

    You'll be joining our: Service Delivery Team

    What you'll do at Ather:

    • Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations.
    • Monitor and control the service quality as per Ather standards, through adoption of best practices and service sops at service centers and for the service fleet.
    • Monitor customer complaints, ensure redressal, and initiate necessary corrective actions.
    • Pdi (support) / warranty management.
    • Provide technical support to the local doorstep service team across coco and doco locations.
    • Plan and support service marketing activities in the city.
    • Support establishment of vehicle service set up in all launch markets.
    • Support service strategy team to document service sops and service manual.
    • Ensure a high level of competence for the service center and service fleet teams through training needs analysis.

    Here's what we're looking for:

    • Experience in after sales operations and strong team management and collaboration skills.
    • You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
    • A fair understanding of EV technology is a definite plus.
    • Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs.
    • Demonstrate the ability to scale operations and showcase value improvement.

    What you bring to Ather:

    • We are looking for a graduate in business/engineering from a tier i/tier ii institute.
    • 4-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops).
    • Please apply if you have automobile experience only.
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