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Gurgaon

    Team Leader - Gurugram, India - Sitel

    Sitel
    Sitel Gurugram, India

    Found in: Talent IN C2 - 4 days ago

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    Description
  • Team management experience
  • communication skills- B2 High/C1 Level
  • Minimum of 1 years' experience within a contact Centre environment as a Team Manager
  • Experience within customer services(Voice process)
  • Excellent leadership and communication skills
  • Should be comfortable with rotational shifts & Week Offs
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
  • Education
  •  Graduate
  • Team Leader US -Gurgaon
  • Education : HSC

    Experience : Minimum 1 year of experience as a TL

    Process : International (International Process only should apply)

    Background : BPO Experience

    Shift Window : 24 x 7

    Weekoffs : Any 2 days in a week

    Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

    Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

    Notice Period : Minimum 30 days or immediate

  • Team management experience
  • communication skills- B2 High/C1 Level
  • Minimum of 1 years' experience within a contact Centre environment as a Team Manager
  • Experience within customer services(Voice process)
  • Excellent leadership and communication skills
  • Should be comfortable with rotational shifts & Week Offs
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
  • Education
  •  Graduate

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