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    Customer Support- Executive - Gurgaon, India - timesjobs

    timesjobs
    timesjobs Gurgaon, India

    5 days ago

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    Full time
    Description
    Responsibilities - 1. Manage inbound calls, chats, and emails.

    • Manage tickets and update customer information in the database during and after each call.
    • Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Act as a liaison between the delivery team, customers, and vendors.
    • Engage in problem-solving and process improvement.
    • Develop strategies to ensure judicial usage of resources and timely delivery.
    • Manage KYC and documentation of customers for smooth order processing.
    What are we looking for? 1. English proficiency- written and oral

    • Ability to work in a deadline-driven environment and maintain strong attention to detail.
    • Flexibility to work on rotational week offs and holidays (if required)
    • Strong customer centric approach with a proactive approach to support.
    What do we offer? 1. A chance to work in one of the fast growing start-ups with limitless opportunities for learning and growth

    • A collaborative work environment- One team, shared mission We welcome feedback and understand the value of working together.
    • A chance to make an impact - your work will contribute directly to our strategy.
    Work Experience - 0-1 year
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