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    Senior Team Lead- Tele Debt Management - Bengaluru, India - Navi

    Navi
    Default job background
    Accounting / Finance
    Description

    About us:

    Navi is one of the fastest-growing financial services companies in India providing Personal &

    Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first

    financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML

    capabilities, technology, and product expertise, Navi is dedicated to building delightful

    customer experiences.

    Founders: Sachin Bansal & Ankit Agarwal

    What makes you a good executive at Navi?

    • Ability to learn
    • Being disciplined
    • Communicating well

    How would your role at Navi Look Like?

    • Lead a team of people managers (Team Leaders) who in turn manage agents. Total team size will range between
    • Drive the objective of achieving the required collection efficiency targets of your team.
    • Guide and mentor the team to ensure high performance.
    • Solve complex problems and innovate to enhance the collection process and customer experience.
    • Plan and strategize manpower requirements for the team.
    • Collaborate with cross-functional teams to achieve the business objectives.

    What are some of the good skills for this role?

    • 4-7 years of experience in Tele collections.
    • Prior experience in collections is preferred but not mandatory.
    • Entrepreneurial mindset with a knack for problem-solving and operational excellence
    • Strategic thinking abilities with a strong focus on data and customer metrics.
    • Excellent people management skills, communication, and interpersonal skills.
    • Product Thinking


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