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    Sales Operations Specialist - Bengaluru, India - upGrad Campus

    upGrad Campus
    upGrad Campus Bengaluru, India

    1 week ago

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    Description

    Job Description:

    Roles and Responsibilities:

    ● Engage with existing customers to collect payments promptly, maintaining a professional and helpful approach.

    ● Address customer queries and concerns promptly and effectively, providing appropriate solutions to their problems.

    ● Collaborate with the sales team to achieve team and individual targets, actively participating in sales meetings and sharing relevant insights.

    ● Analyze sales data and reports to identify trends, opportunities, and areas for improvement, providing actionable recommendations to enhance sales performance.

    ● Manage compensation and incentive plans, ensuring accurate and timely calculation and distribution of sales incentives.

    ● Research and analyze sales processes, identifying areas for streamlining and optimization, and implementing improvements to enhance operational efficiency.

    ● Handle customer and marketing data, ensuring its accuracy, completeness, and confidentiality.

    ● Utilize MS Excel and other analytical tools proficiently to analyze data, generate reports, and provide insights to support decision-making.

    ● Demonstrate excellent communication skills, both verbal and written, to effectively interact with customers, colleagues, and stakeholders.

    ● Exhibit strong negotiation and problem-solving skills to handle challenging customer situations and resolve issues effectively.

    ● Apply proven experience as a Collection Specialist or in a similar role to effectively manage debt collection as per the allocated tasks.

    ● Uphold high ethical standards and adhere to company policies and guidelines.

    Key Skills:

    ● Proficiency in MS Excel and analytical tools to analyze data, generate reports, and provide insights.

    ● Working knowledge of Google Sheets and Docs to collaborate and share information efficiently. ● Ability to perform debt collection tasks as per the allocated responsibilities.

    ● Excellent communication skills, both written and verbal, to interact effectively with various stakeholders.

    ● Strong negotiation and problem-solving skills to address customer issues and find satisfactory solutions.

    ● Proven experience as a Collection Specialist or in a similar role, demonstrating expertise in debt collection and customer resolution.

    ● Commitment to high ethical standards and adherence to company policies. If you are a proactive and detail-oriented individual with excellent analytical skills and a passion for providing exceptional customer service, we invite you to apply for the role of Sales Operations Associate. Join our team and contribute to the success of our sales operations while ensuring customer satisfaction and timely payment collection.

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