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    IT Knowledge Manager - Bengaluru, India - Sapiens

    Sapiens
    Sapiens Bengaluru, India

    Found in: Talent IN 2A C2 - 4 days ago

    Default job background
    Technology / Internet
    Description

    About Us

    Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers' compensation and financial and compliance markets.Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens' digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 600 organizations, Sapiens' team of over 5,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information:

    Responsibilities:

    • Knowledge Base Management:
    • Create and implement knowledge management strategies to capture, organize, and maintain critical information.
    • Develop and curate a comprehensive knowledge base that includes technical articles, training materials, and best practices.
    • Ensure the knowledge base remains up-to-date, accurate, and accessible to all stakeholders.
    • End-User Support:
    • Leverage your experience in supporting end users within IT roles.
    • Assist users in resolving technical issues by providing clear and concise documentation from the knowledge base.
    • Collaborate with IT teams to enhance user experience and troubleshoot common problems.

    Technical Expertise:

    • Proficiency in Microsoft 365 (Office 365) suite, including SharePoint, Teams, and OneDrive.
    • Familiarity with ServiceNow or similar IT service management platforms.
    • Ability to create Analytic reports based on ITIL
    • High technical orientation to understand complex IT processes and systems.
    • Training and Knowledge Transfer:
    • Conduct training sessions to educate employees on utilizing the knowledge base effectively.
    • Facilitate knowledge transfer between IT teams, ensuring seamless collaboration and cross-functional learning.
    • KCS Methodology: an advantage
    • Apply your familiarity with the Knowledge-Centered Service (KCS) methodology to drive continuous improvement.
    • Promote KCS principles, such as capturing knowledge during incident resolution and evolving content based on user feedback.
    • Communication Skills:
    • Exceptional verbal and written English communication skills.
    • Articulate complex technical concepts in a user-friendly manner.
    • Collaborate with stakeholders across departments to promote knowledge sharing.

    Qualifications:

    • 5-8 years of relevant experience in knowledge management, technical writing, or IT support.
    • Proven ability to implement effective knowledge transfer practices.

    Additional Information:

    • This position includes working on global IT projects to improve knowledge sharing to internal employees and IT team members..
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