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    Billing Specialist - Hyderabad, India - Randstad Offshore Services

    Randstad Offshore Services
    Randstad Offshore Services Hyderabad, India

    Found in: Appcast Linkedin IN C2 - 3 days ago

    Default job background
    Accounting / Finance
    Description

    Job description:

    Billing management:

    • follow-up on unbilled revenue;
    • of billing schedule for a designated customer portfolio;
    • of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
    • and timely generation and processing of invoices for services rendered to a designated customer portfolio
    • of credit notes as needed in correspondence with credit note process;
    • and coordination with local PoC(s) about changes in customer invoicing requirements

    Customer communication:

    • of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
    • the customer with clear and concise explanations of billing details, payment terms, and policies as needed;

    Issue resolution & escalation management:

    • and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
    • of billing issues to the appropriate team members for resolution as needed;

    Reporting and Analysis:

    • generation of reports on billing activities, credit notes and outstanding invoices;
    • reporting to local PoCs on escalations;
    • in analyzing billing data to identify opportunities for process improvements and increased efficiency

    Collaboration:

    • with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
    • with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
    • in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
    • in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

    To be successful in this role, you should have:

    • Customer service oriented and self-motivated
    • Strong written and verbal communication skills
    • Excellent analytical skills and organization skills
    • Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
    • Ability to recognize gaps in current processes and recommend solutions
    • Desire to achieve excellence and success
    • Desire to be trained for management position

    Qualifications:

    • Bachelor's degree in finance and accounting,
    • Minimum of 5 years of experience in billings and reconciliations along with good command over excel
    • Billing or Accounting knowledge
    • Advanced excel skills

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