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    L2 Patch Management Specialist - Bengaluru, India - Allime Tech Solutions

    Allime Tech Solutions
    Allime Tech Solutions Bengaluru, India

    5 days ago

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    Description
    Patch Management Specialist - L2


    Job Description:


    As a Patch Management Specialist at Level 2, you will be responsible for overseeing the patch management lifecycle, from assessment and testing to deployment and verification.


    You will work closely with Level 1 support teams, system administrators, and security analysts to ensure timely and effective patching of systems and applications.


    The ideal candidate will have a strong technical background, experience in patch management processes, and proficiency in relevant tools and technologies.


    Key Responsibilities:

    Patch Assessment and Analysis:

    • Monitor vendor releases and security advisories to identify patches and updates relevant to the organization's infrastructure and applications.
    • Conduct risk assessments and impact analyses to prioritize patching activities based on severity, criticality, and business impact.
    • Collaborate with security teams to assess vulnerabilities and define remediation strategies for patching critical security flaws.

    Patch Testing and Validation:

    • Develop and maintain test environments to simulate production configurations for patch testing.
    • Coordinate with application owners and business stakeholders to schedule and execute patch testing activities.
    • Perform functional and regression testing to validate patch compatibility, stability, and performance before deployment.

    Patch Deployment and Verification:

    • Plan and coordinate patch deployment activities across servers, workstations, and network devices using automated patch management tools.
    • Implement change management processes to schedule patching windows, communicate maintenance activities, and minimize disruption to business operations.
    • Verify and validate patch installations to ensure successful implementation and resolution of identified vulnerabilities.

    Incident and Problem Management:

    • Respond to incidents related to patching failures, compatibility issues, or system disruptions, troubleshooting and resolving issues in a timely manner.
    • Document root cause analysis and lessons learned from patchrelated incidents, contributing to continuous improvement of patch management processes.
    • Escalate complex or critical issues to Level 3 support or vendor support teams for further investigation and resolution.

    Documentation and Reporting:

    • Maintain accurate records of patching activities, including patch inventories, deployment schedules, and verification results.
    • Generate regular reports and metrics on patch compliance, vulnerability status, and remediation progress for management review.
    • Document standard operating procedures (SOPs), best practices, and guidelines for patch management processes and Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
    • 47 years of experience in IT infrastructure management, with a focus on patch management and system administration.
    • Strong proficiency in patch management tools such as Microsoft WSUS, SCCM, or similar solutions.
    • Experience with vulnerability management tools and techniques, including vulnerability scanning and assessment.
    • Knowledge of ITIL principles and practices, particularly in the areas of change management and incident management.
    • Familiarity with scripting languages (e. g., PowerShell, Python) for automation and task scheduling is a plus.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional teams and stakeholders.
    )
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