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    Operational Specialist - Chennai, India - Axelate Solutions

    Axelate Solutions
    Axelate Solutions Chennai, India

    1 week ago

    Default job background
    Construction / Facilities
    Description

    About Axelate

    At Axelate, we have started to embark on a transformative journey to redefine equipment rental for the modern era. Our mission is clear: to provide cutting-edge, sustainable solutions that cater to the dynamic needs of industries worldwide. Partnering with leading corporations, construction firms, and educational institutions, we offer a comprehensive suite of rental services powered by green technology.

    Our commitment extends beyond rentals; we're pioneers in promoting eco-friendly practices and reducing environmental footprints through meticulously designed leasing programs. Spearheaded by experts specialising in sustainable machinery, renewable resources, and energy-efficient tools, our offerings prioritize sustainability without compromising efficiency.

    Central to our innovation is the development of an AI-powered platform tailored for equipment management and sustainability assessment, currently in its MVP phase with plans for extensive scaling. This technology not only streamlines the rental process but also facilitates informed decisions aligned with Environmental, Social, and Governance (ESG) principles.

    Our team embodies creativity, passion, and dedication, driven by the goal of making a tangible impact on how industries engage with rental equipment. Join us on this exhilarating expedition as we pave the way for a greener, more efficient future in equipment rental.

    About the Opportunity

    Position Overview:

    The Operations Support Team Member plays a pivotal role in ensuring the smooth execution of daily operations within the organization. This position requires a proactive individual capable of multitasking and efficiently handling a wide range of tasks from operational oversight to customer and vendor interaction. The ideal candidate will possess strong organizational, communication, and problem-solving skills, acting as a crucial link between the company, its customers, and its vendors.

    Key Responsibilities:

    1. Daily tasks

    • all machines are assigned to operators daily based on the schedule and requirements.
    • assignments as necessary to optimize productivity and address any unforeseen operational challenges.
    • Follow-up with Operators for attendance at customer site
    • with Operators and customer's for timely approval of log sheets on daily basis
    • for documents with vendor/customer
    • with Loading and unloading of machines.

    2. Rental Order and Purchase Order Reconciliation:

    Regularly cross-check and reconcile work orders released from Customers against the company's issued purchase orders.

    Identify and address any discrepancies or inconsistencies to ensure accuracy in billing.

    3. Invoice Management:

    Responsible for the timely preparation and issuance of invoices on a weekly or monthly basis, depending on the service or contractual agreement.

    Ensure invoices accurately reflect provided services or products, adhering to contractual terms and pricing agreements.

    4. Proactive Issue Reporting:

    Continuously monitor operations, customer feedback, and vendor performance to identify potential issues or areas for improvement.

    Proactively report identified issues to the leadership team, along with suggestions for resolution or enhancement.

    5. Customer Issue Frontline:

    Serve as the primary point of contact for customer issues, ensuring a responsive, courteous, and effective service experience.

    Understand customer concerns, providing immediate assistance where possible, or escalating issues to relevant departments for further action.

    6. Customer and Vendor Follow-up:

    Maintain ongoing communication with customers and vendors regarding the status of issues, orders, or resolutions.

    Ensure all parties are informed of progress and any actions required, working diligently until full resolution is achieved.

    Skills and Qualifications:

    • Prior experience in Rental operations is a must
    • organisational and multitasking abilities.
    • verbal and written communication skills.
    • in the use of operational and customer relationship management (CRM) software.
    • to work independently and as part of a team.
    • approach to problem-solving and issue resolution.
    • customer service orientation.
    • in operations, customer support, or a similar role is preferred.
    • advantage for multilingual candidates (Preferably hindi)
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