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    Lead ServiceNow Developer - Bengaluru, India - SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD

    SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD
    SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Bengaluru, India

    1 day ago

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    Description

    ServiceNow ITSM Lead Developer

    Must-Have :

    - Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes.

    - Hands on Experience on flow designer or Workflows.

    - Worked on Agile methodology.

    - Good Knowledge on Integrations SOAP or REST.

    - Root cause analysis for any production support.

    - Scripting experience is mandatory to have.

    Must Have : ITSM, Service Catalog, Knowledge, Incident, Change Problem.

    Good-to-Have :

    - Minimum 2 mandate details are mandate with two or 3 liners.

    - GRC/ ITOM/ ITBM.

    Overview:

    - The ServiceNow ITSM Lead Developer plays a critical role in designing, developing, and implementing ServiceNow IT Service Management (ITSM) solutions to meet business requirements.

    - This individual will lead a team of developers and collaborate with stakeholders to enhance and optimize the ITSM platform, ensuring its alignment with organizational goals and best practices.

    - The ServiceNow ITSM Lead Developer will also provide technical expertise and guidance to team members, drive innovation, and contribute to the continuous improvement of ITSM capabilities.

    Key Responsibilities:

    - Lead the design, development, and implementation of ServiceNow ITSM solutions.

    - Collaborate with stakeholders to gather requirements and ensure solution alignment with business needs.

    - Provide technical leadership and guidance to a team of developers.

    - Contribute to the planning and execution of ITSM enhancements and upgrades.

    - Develop and maintain technical documentation and artifacts.

    - Conduct code reviews and ensure adherence to coding standards and best practices.

    - Identify opportunities for process optimization and automation within ITSM.

    - Participate in the evaluation and selection of new ServiceNow features and add-ons.

    - Support system testing, deployment, and post-implementation activities.

    - Resolve technical issues and provide hands-on troubleshooting support.

    - Stay current with ServiceNow best practices and industry trends.

    - Collaborate with cross-functional teams to integrate ITSM with other systems and processes.

    - Provide training and mentorship to junior developers.

    - Contribute to the continuous improvement and innovation of ITSM capabilities.

    - Ensure compliance with security and governance policies.

    Required Qualifications:

    - Bachelor's degree in Computer Science, Information Technology, or related field.

    - 5+ years of experience in ServiceNow development with a focus on ITSM.

    - Demonstrated expertise in configuring and customizing ServiceNow platform.

    Strong proficiency in JavaScript, HTML, CSS, and AngularJS.

    - Experience with relational databases and SQL.

    - ServiceNow Certified Implementation Specialist (CIS) IT Service Management.

    - Proven experience leading and mentoring development teams.

    - Ability to translate business requirements into technical solutions.

    - Excellent communication and stakeholder management skills.

    - Knowledge of ITIL framework and IT service delivery best practices.

    - Experience with ServiceNow integration and API development.

    - Strong problem-solving and analytical abilities.

    Ability to work effectively in a fast-paced, collaborative environment.

    - ServiceNow Certified Application Developer (CAD) is a plus.

    Experience with Agile development methodologies.

    - Ability to prioritize and manage multiple tasks and projects simultaneously.

    )
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