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    BPO Team Leader - Chennai, India - NI CONSULTING SERVICES

    NI CONSULTING SERVICES
    NI CONSULTING SERVICES Chennai, India

    2 days ago

    Default job background
    Full time
    Description

    Company Overview

    NI CONSULTING SERVICES is a leading HR consultancy firm with expertise in payroll processing services. Our team ensures accurate and timely payment of employees while complying with labor legislation. With a dedicated focus on customer satisfaction, we provide customized payroll solutions with 100% accuracy.

    Job Overview

    We are hiring a BPO Team Leader to join our team at NI CONSULTING SERVICES. As a BPO Team Leader, you will be responsible for leading and managing a team of BPO agents to achieve operational excellence and ensure excellent customer service. This is a full-time position based in Chennai, Tamil Nadu, India.

    Qualifications and Skills

    • Junior: 2 to 3 years of experience in a similar role
    • Strong communication skills in English and Malayalam
    • Proven experience in team building and team leadership
    • Excellent customer service skills
    • Ability to handle customer escalations and resolve issues
    • Attention to detail and strong problem-solving skills
    • Knowledge of BPO operations and processes
    • Proficiency in using MS Office applications

    Roles and Responsibilities

    • Manage and lead a team of BPO agents, ensuring high performance and productivity
    • Coach and train team members to improve their skills and performance
    • Monitor team performance, track metrics, and report on key performance indicators
    • Handle customer escalations and resolve issues in a timely and satisfactory manner
    • Collaborate with other teams and departments to ensure smooth operations
    • Identify and implement process improvements to enhance efficiency
    • Conduct regular team meetings and provide feedback to team members
    • Maintain a positive and motivating work environment
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