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    Customer Relationship Executive Fresher Job - Noida, India - InstaAstro

    InstaAstro
    InstaAstro Noida, India

    1 week ago

    Default job background
    Full time
    Description


    About the job:

    We are looking for a customer relationship executive. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. (Female candidates are preferred.)


    Key responsibilities:

    • Manage large amounts of incoming and outgoing phone calls
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure the resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies

    Requirements:

    • Proven customer support experience or experience as a client service representative
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively


    Deadline:

    :59:59


    Other perks:

    Informal dress code, Free snacks & beverages, Health Insurance


    Skills required:

    CRM, Client Relationship, English Proficiency (Spoken) and English Proficiency (Written)


    About Company:

    InstaAstro is a holistic wellness platform that blends trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to solve real-life problems & deliver measurable mindfulness outcomes for their customers in crucial life stages moments (mega moments).


    Our platform provides users with one-on-one astrology consultations, layered with daily activity tracks & content to help users navigate problems such as relationships, career, health, & personal growth.

    IA is simplifying & transforming the wellness space with this unique remedy & action-based approach that works across the early range of the mental health continuum.

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