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    Call Center Manager - Mumbai, India - Melda HR Services=

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    Full time
    Description

    Job Description for Center Manager - Collection Telecalling

    Role :Center Manager

    Minimum Qualification : Graduate

    Total Work Experience : 8 -15 Years

    Relevant Work Experience : 5-10 Years

    Business Vertical : Collections Telecalling

    Product : SF , Lending & AF

    Key Skills/JD:

    • Managing the process and productivity for the assigned center.
    • Managing a team of min 1 Collection Manager , 4 Team Manager with a team of 200+ telecallers.
    • Conduct risk based assessments on processes in order to better determine areas of focus for internal controls.
    • Developing, implementing and Monitoring Compliance.
    • Training & developing the team on processes and collection strategies.
    • Maintaining MIS and weekly trackers on the quality, process and training.
    • Dialer management .
    • Works in close co-ordination with the Collection manager's in delivering assigned Target.

    Location - Mira Road

    Job Type: Full-time

    Salary: 10,00, ,00,000 per year


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