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    Regional Manager - Coimbatore/Tamil Nadu, India - iimjobs

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    iimjobs Coimbatore/Tamil Nadu, India

    1 week ago

    Iimjobs background
    Full time
    Description
    Regional Manager - LM Ops


    Budget:
    Upto 25 lpa


    Location:
    Coimbatore


    • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
    • Ensure Profitable operations in the region.
    • Continuously improve in reducing Error rate in Operations Management in the region.
    • Maintain the cost of operations as per budget in the region.
    • Ensuring Regional Performance reporting periodically.
    • Ensuring Customers in the region are delighted at all times.
    • Promptly and effectively manage customer escalations in the region along with support team.
    • Ensuring employee engagement initiatives are implemented.
    • Ensure 100% ZTP (Zero Tolerance Policy).
    • Ensuring Regional Deliverable are met and duly reported.
    • Ensure SOP Adherence in the region at all times.
    • Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
    • Ensure commercial and statutory compliances are met along with the support of teams in the region.
    • Training and Development of teams in the region.
    • Managing environmental bodies effectively.
    • Ensure Succession Planning at the Region.
    • Grievance Handling and Conducting Open House/meetings with regional teams.
    • Proactively identify gaps in operations and support processes that impact operations and take preventive action.
    • Conduct Monthly Review Meeting (MRM) along with Regional Managers and Area Managers and Support team.
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