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    HCM Consultant - Hyderabad, India - Oracle

    Oracle
    Oracle Hyderabad, India

    1 week ago

    oracle background
    Description
    Job Title :

    Oracle HCM Consultant - ORC / OLCJob Location :

    BengaluruExp Range :
    2-15 yearsLocation :

    Hyderabad/Bengaluru

    Position Overview

    :

    We are looking for candidates with experience in Oracle Cloud HCM preferably on Oracle Recruiting Cloud / Oracle Learning cloud ( ORC / OLC ) modules ..

    The candidate should have good experience working on Core HR .

    This position is for Oracle Support Team

    Skills Required

    :


    • SaaS HCM - Oracle Recruiting Cloud
    • SaaS HCM - Oracle Learning Management Cloud
    • SaaS HCM - Oracle Recruiting Cloud
    reporting (OTBI)
    • SaaS HCM - Oracle Learning Management Cloud
    reporting (OTBI)
    • Other modules of SaaS HCM like Core HR, Talent Management etc.
    • Exceptional functional and technical knowledge on above SaaS Services.
    • Exceptional troubleshooting and Debugging skills
    • Exceptional written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages
    • Excellent communication and presentation skills. Ability to communicate, negotiate, articulate clearly and precisely.
    • Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service request
    • Provide telephone and portal support to internal and external customers
    • Perform efficient incident management while meeting response requirements
    • Understand and assess customer-reported issues to determine prioritization
    • Serve as an internal knowledge resource for other members of the organization
    • Analyze and validate issues transferred to R&D
    • Act as liaison between customers, R&D, Production and Services
    • Learn, understand, maintain and contribute to internal support processes
    • Analyze, develop, and improve internal processes
    • Maintain strong adherence to Service Level Agreements
    • Participate in applications service excellence related special projects, as assigned
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