Call Center Executive - Sahibzada Ajit Singh Nagar, India - Talentport Recruitment Services

Talentport Recruitment Services Sahibzada Ajit Singh Nagar, India

2 days ago

Full time

Description

Company Overview

Talentport Recruitment Services is a leading recruitment agency that specializes in permanent, fixed-term, and temporary placements. With a focus on integrity, commitment, and trust, we provide recruitment expertise across India. Our partner clients and candidates rely on us to find the best talent and job opportunities.

Job Overview

We are currently seeking a Call Center Executive with less than 1 year of experience. This is a full-time position based in Mohali, Punjab, India. As a Call Center Executive, you will be responsible for handling inbound and outbound calls, addressing customer queries and concerns, and providing excellent customer service.

Qualifications and Skills

Excellent verbal and written communication skills
Strong customer service orientation
Ability to handle stress and work in a fast-paced environment
Good problem-solving and decision-making skills
Attention to detail and accuracy
Basic computer knowledge
Ability to work independently as well as in a team
Willingness to learn and adapt
Flexibility to work in shifts

Roles and Responsibilities

Manage inbound and outbound calls in a timely and professional manner
Handle customer inquiries and provide accurate information
Resolve customer complaints and concerns in a positive and efficient manner
Maintain a high level of customer satisfaction through excellent service
Follow communication scripts and guidelines when interacting with customers
Keep records of customer interactions and transactions
Ensure customer confidentiality and data protection
Meet and exceed individual and team targets
Stay updated on product knowledge and company policies
Perform other duties as assigned.

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