- Hands-on management, training, and development of a small team of operators.
- Support and leadership for hiring a team of operators as the team grows.
- Shifts and on-call scheduling.
- Monitor various aspects of the Interactive Brokers global brokerage system in real time.
- Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
- Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
- Provide 2nd-level technical support to internal teams.
- Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
- Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
- As part of the team, act as the primary escalation point for all brokerage system technical issues.
- Strong communication skills, with English as the primary language.
- 5+ years of experience managing a technical team of 3-5 people in an operational environment.
- Willingness to be an operator and a coach.
- A Bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Experience with Unix / Linux style command line interfaces.
- Previous experience with scripting languages (e.g., Shell, Perl, Python).
- Desire to explore and learn new concepts, systems and technologies.
- This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.
- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company-paid snacks.
- Hardship/shift allowance with company-provided pickup & drop facility*
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings.
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Technical Operations Manager - Mumbai, India - Interactive Brokers
Description
Responsibilities
Key Requirements
Additional Information
Company Benefits & Perks:
Depending upon the shifts.
**The benefits package is subject to change at the management's discretion.
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