- Team Management:
- Recruit, train, and supervise Entire business operation team (Logistics/ Store staff/ Cloud kitchen/etc.)
- Create and maintain a positive work environment.
- Schedule daily briefing, weekly meetings and assign tasks to team members.
- Up skills sales coaching to key member for developing business.
- Review and assess performance on quality basis of the team member and provide feedback to management.
- Assist HR to plan training manuals for different business operational needs and in grievance management.
- Ensure consistency of all product and store hygiene as per food safety guidelines.
- Implement food safety measures at each step of food handling.
- Create and maintain adequate inventory level and coordinate replenishment.
- Oversee all business finance transactions across all business channels.
- Maintain coherence in modern trade and general trade.
- Implement prevention and pilferage measures.
- Adhere and re-evaluate Customer Relations operations and SOPs.
- Create strong SOPs and action plan to resolve customer complaints.
- Provide analysis of Customer feedback to improve overall product and services.
- Maintain the quality level for store operations as per brand guidelines.
- Train the sales and operations team members on customer relations SOPs, customer handling and upselling skills.
- Maintain a welcoming and attractive store appearance as per brand guidelines.
- Planning, scouting and co-ordinate for new outlet based on analytical data based on demographic profile of the brand.
- Provide weekly report of cost of goods sold to management.
- Manage bottom line cost for the brand.
- Provide key insights by analyzing inventory management and order management system.
- Collaborate with marketing team to execute in-store promotions and events.
- Analyse the market trends and market to recommend strategies, create plan and implement sales growth.
- Ensure stores adhere to health and safety regulations.
- Prepare and submit daily/weekly/monthly reports to management.
- Monitor and manage store expenses and budgets.
- Ensure stores POS, Website and other portals are working smoothly and updated at all the time.
- Prepare and submit daily/weekly/monthly reports to management.
- Monitor and manage store SKU on POS and on all delivery partners.
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Business Operations Manager - Mumbai, India - La Folie
Description
Key Responsibilities:
2.Daily Operational compliances and reporting:
3.Customer Relations Management:
4.Sales and Marketing:
5.Compliance and Reporting:
6.Systems, POS and website: