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    Team Leader - Pune, India - Allstate Benefits

    Allstate Benefits
    Allstate Benefits Pune, India

    6 hours ago

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    Description
    Job Responsibilities


    Job Responsibilities:
    Driving 100% audit completion as per required sample size.
    Monitoring the team performance and cultivating continuous improvement in the process
    Design and deploy Quality Assurance Framework for new transitions
    Facilitate lean projects and process improvement initiatives to gain productive benefits
    Managing attrition rate through people management skills
    Enforcing compliance Quality Management Standards
    Reviewing and approving the cross skill and up skill training plans for the team
    Handling quality disputes and conducting quality data analysis to set up action plans
    Periodic review of QRD ( Quality review document) and seeking sign off from stakeholders
    Review RCAs, Reporting as required
    Driving QA efficiency and performance management
    Support/lead change management; process, control & technology
    Leading reduction of variation (RCA/calibration)
    Driving checklist/reporting standardization
    Adherence to QA framework & SOX compliance
    Provides formal and informal performance feedback to team members (1 X 1 discussions on a monthly basis, record & share the MoM)
    Ensure timely performance discussions are closed for QA resources (as per organization policies)
    Maintain the updated & consolidated defect log for all the processes


    Primary Skills:
    Bachelor's degree preferred
    Excellent communication and influencing skills (written & verbal)
    Green Belt preferred
    Intermediate Excel, Documentation (Flowcharts, SIPOC, QRD etc.) and Presentation skills
    Ability to work well with all stakeholders to build credibility quickly, and to improve team's performance
    Ability to identify root causes, and develop pragmatic recommendations; able to develop a solution and solve problems creatively
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