- At least years of experience into operations in various organizational functions
- Understanding of Insurance and Wealth Management lines of business (Onboarding, Servicing & Payments)
- Maintains and applies intermediate knowledge of all business and industry practices, and adheres toestablished Service Level Objectives
- Strong knowledge of the industry and processes, products, services, and related regulations
- At least - 8 years of team management experience
- Ability to motivate and generate results from the team
- Strong People & Performance management abilities and a Team Player
- Should have managed a client-facing role and has Strong Customer Focus
- Excellent Interpersonal skills and Good networking skills, needs to liaise with multiple stakeholders
- Strong execution skills with focus on clear, realistic action steps and timeliness
- Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
- Ability to challenge the Status Quo, generate ideas and implement actions to improve business performance
- Ability to do Cost Benefit analysis for Transition & Transformation initiatives
- Ability to define problem statement, analyze statistically and provide logical approach/solution
- Understand Project Mgmt methodologies along with Operations & Delivery models and GovernanceFramework
- Good understanding of Resource planning, Risk, Issue & Change Mgmt and planning projects/initiatives
- Strong working knowledge of Ms Office - Ms Excel, Word and PowerPoint
- Certifications in Banking domain, Project Mgmt or Process Mgmt will be an added advantage
- Ownership of teams & activities under Banking domain across all operational locations
- Responsible for creating and submitting solutions for any customer ask including any newbusiness opportunity
- Improving the Customer Satisfaction Scores by regular engagements and delivery
- Be customer advocate within the organization and bring in sensitivity towards customer andtheir requirementsOperations & Delivery Mgmt
- Focused SLA management as per contractual requirement and governance across differentBanking processes
- Ensures performance in line with Unit target across Financial, Customer, Delivery, team andProject Management
- Manage and improve team performance on various KPIs
- Ensure optimum utilization of resources within the teamGovernance & Compliance
- Responsible for ensuring compliance with iQMS requirements for the entire LOB acrosslocations
- Should be able to identify potential process risks and put in effective controls
- Should be able to present various MIS to leadership team on process performanceFinancial Mgmt
- Responsible for P&L for the LOB across all operational locations
- Drive Cost Optimization projects and support BRM for Revenue GenerationEmployee Engagement
- Handhold and manage team across diverse situations and Geographies
- Drive Employee engagement initiatives along with Learning & DevelopmentTransformation
- Working in close coordination with key client contacts towards various processimprovements
- Identify, propose, plan and execute Transformation Projects & Initiatives
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Delivery Manager - Chennai, India - Integrated Personnel Services Limited
Description
Job Title:
Delivery Manager
Team Size:
Should have experience of handling large teams
Reporting To:
Customer Leader
Preferred Experience Range:
At least 8 – 10 years of experience in Operations & Program Mgmt
Job DescriptionThe candidate will be responsible for driving the service objectives as agreed in the contract with the customer forBanking processes.
Mandatory Requirement
Competencies/Skills:
Job Description/ Responsibilities:
Listed below (but not limited to) are the day to day responsibilities of Delivery LeaderClient Mgmt