- Manage the delivery of IT services to clients, ensuring adherence to service level agreements (SLAs) and customer satisfaction.
- Collaborate with cross-functional teams to define, implement, and improve service delivery processes and procedures.
- Monitor and analyze service performance and identify areas for improvement.
- Lead and motivate a team of service delivery professionals.
- Act as the main point of contact for escalations and operational issues.
- Develop and maintain strong relationships with clients to understand their needs and provide timely solutions.
- Manage and resolve any conflicts or disputes that may arise during service delivery.
- Stay up-to-date with industry trends and best practices in service delivery management.
- 5+ years of experience in service delivery management or a similar role.
- Proven track record in delivering IT services and meeting SLAs.
- Strong knowledge of ITIL framework and best practices.
- Excellent leadership and communication skills.
- Ability to manage and motivate a team.
- Strong problem-solving and conflict resolution skills.
- Customer-focused mindset.
- Experience in the IT consulting industry is a plus.
- Relevant certifications such as ITIL Foundation or ITIL Practitioner are desirable.
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
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Delivery Manager
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NSS ITC Tamil Nadu, IndiaJob Title: T24 Delivery Manager · Experience: · More than 7 years of experience delivering large-scale Temenos Transact (T24) implementations for Secured and Unsecured Loans in Retail and Commercial banking. · Demonstrated experience in overseeing multiple projects, ensuring succ ...
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Delivery Manager
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HyrEzy Talent Solutions Chennai, India Full timePosition Description : · Our client is looking to hire a position of Delivery Manager with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are: · - Manage highly complex assignments that involve high degree of ...
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Delivery Manager
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Delivery Manager
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Spectrum Consultants India Private Limited chennai, IndiaDelivery Manager & Program Manager-MCV Summary · Experience Required: · Years · Job Term: · Permanent · Location: · Bangalore; Chennai · Category: · Project Management · world's leading providers of design and technology services across industries including Automotive, Broadcast, ...
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Delivery Manager
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Temenos Chennai, IndiaTHE ROLE · Delivery manager to takeresponsibility of planning, execution, and delivery ofdevelopments/enhancements as per the committed release & Timeline. · OPPORTUNITES Ensure allocation of defect fixes as per priority. · Coordinate on different activities (Coding, Code Revie ...
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se Chennai, IndiaJob Description: SAP Delivery Manager. · Location: Bangalore, Chennai, Hyderabad, Pune, Kolkata, Mumbai. · Overview: · We are seeking an experienced SAP Development Manager with a strong background in delivering SAP product development projects. · The ideal candidate will have ex ...
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Delivery Manager For Chennai
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Orion Innovation Chennai, IndiaOrion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, an ...
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Bahwan Cybertek Group chennai, India Full time1. Manage the E2E delivery of the assigned account(s) · 2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs) · 3. Experience in ma ...
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Product Delivery Manager
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CloudSense chennai, India PermanentResponsibilities · Work with Product Management to agree and articulate planned deliverables for each sprint · Coordinate all product-level design, development, and test activities to maintain a regular and predictable release cadence · Facilitate regular product stand-ups, se ...
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Product Delivery Manager
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ConvergePoint Inc. chennai, IndiaConvergePoint is currently looking for a Product Delivery Manager at ConvergePoint, you will play a crucial role in ensuring that our software products are delivered efficiently on time, and within budget. You will utilize your agile training and project management skills to lead ...
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Delivery Manager For Chennai
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Orion Innovation chennai, IndiaOrion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, an ...
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Service Delivery Manager
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Ensono Chennai, IndiaAbout us (Ensono) · Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across an ...
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Service Delivery Manager
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ESAB Chennai, IndiaA Master's degree or relevant certifications and equivalent experience (e.g., ITIL, PMP) is required. · Minimum of 10-15years of experience in IT service delivery, with at least 10 years in a managerial role. · Proven experience in leading and managing IT service delivery teams. ...
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Manager – Finance Change Delivery
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HSBC chennai, IndiaSome careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countrie ...
Service Delivery Manager - chennai, India - Infotel UK
Description
Infotel UK, a leading provider of IT consulting and services, is seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in managing the delivery of IT services to our clients, ensuring high customer satisfaction and driving continuous improvement.
ResponsibilitiesRequirements
Benefits
The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.