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    Senior Business Analyst - Bengaluru, India - Quantiphi

    Quantiphi
    Quantiphi Bengaluru, India

    Found in: Talent IN 2A C2 - 2 days ago

    Default job background
    Technology / Internet
    Description

    Role: Senior Business Analyst - Conversation Designer (Delivery)

    Work Location: Mumbai/Bangalore (Hybrid)

    Experience: 3 to 7 years

    As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand's business requirements into natural dialogue flows backed up by UX research and good design practices. Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents.

    Roles & Responsibilities:

    • Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent:
    • Define use cases
    • Design a human-to-virtual-agent conversation flow iteratively
    • Apply industry best practices and promote standards for execution and delivery approach
    • Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.
    • Act as a liaison between stakeholders, project teams, and development teams.
    • Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
    • Managing customer communication & relationships

    Required Skills:

    • Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design
    • Excellent communication, articulation, abstraction, analytical and presentation skills
    • Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
    • Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

    Nice to have skills:

    • Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, , Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)
    • Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
    • Well versed with voiced based processing (text to speech, speech to text)
    • PMP, PSM certification
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