Customer Service Assistant - Alamgir, Ludhiana, Punjab, India - Falcon Garden Tools Pvt. Ltd.

Falcon Garden Tools Pvt. Ltd.

Verified Company

Alamgir, Ludhiana, Punjab, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a customer service executive, your role revolves around providing assistance, support, and solutions to customers' inquiries, issues, and concerns.

Responsibilities:

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Problem-Solving: Identifying and resolving customer problems or complaints effectively and efficiently to ensure customer satisfaction.
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Product Knowledge: Having a deep understanding of the company's products or services to provide accurate information and assistance to customers.
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Building Customer Relationships: Building rapport with customers to establish trust and loyalty, enhancing their overall experience with the company.
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Escalation Management: Handling escalated issues or complaints professionally and ensuring they are resolved in a timely manner.
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Documentation: Maintaining detailed records of customer interactions, transactions, inquiries, and resolutions.
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Feedback Collection: Gathering feedback from customers to identify areas for improvement in products, services, or customer service processes.

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Skills:

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Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.
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Empathy: Being able to understand and empathise with customers' concerns, demonstrating compassion and patience in resolving issues.
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Problem-Solving Abilities: Strong analytical and problem-solving skills to quickly identify issues and develop appropriate solutions.
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Time Management: Ability to manage multiple tasks simultaneously and prioritise effectively to ensure timely resolution of customer inquiries.
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Product Knowledge: Thorough knowledge of the company's products or services to provide accurate information and support to customers.
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Adaptability: Being adaptable and flexible to handle various customer situations and changing priorities in a fast-paced environment.
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Conflict Resolution: Skill in managing conflicts and difficult situations calmly and professionally, aiming to find mutually satisfactory solutions.
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Computer Proficiency: Proficiency in using customer service software, CRM systems, and other relevant tools to manage customer interactions and records efficiently.
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Teamwork: Collaboration with other team members and departments to ensure seamless customer service delivery and resolution of complex issues.
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Positive Attitude: Maintaining a positive and professional demeanour even in challenging situations, fostering a positive customer experience.

Salary:
₹15, ₹20,000.00 per month

Benefits: