Jobs
>
Bengaluru

    Technical Premium Support Specialist - Bengaluru, India - Nexthink

    Nexthink
    Nexthink Bengaluru, India

    4 days ago

    Default job background
    permanent Technology / Internet
    Description

    Company Description :

    • We're not just the leader in the digital employee experience category, we invented the category.
    • Our solutions combine realtime analytics, automation and employee feedback across all endpoints to help IT teams delight people at work.
    • Our cloudnative platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work.
    • We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but we're just getting started.

    Job Description :

    • We are looking for a skilled Technical Support Specialist to join the Nexthink customer support team and contribute to improving our customers' Digital Employee Experience.
    • The TPS specialist will handle the technical support requests around the Nexthink Products, working closely with the Support Account Managers and Engineering teams.

    Job Responsibilities :

    • Perform Level 1 and Level 2 support for the productrelated tickets raised by the premium customers in scope.
    • Ensure timely resolution of the support tickets.
    • Reproduce the problems, perform troubleshooting, log analysis, and share actionable insights.
    • Participate/coordinate escalations and organize stakeholder meetings to fasttrack solutions/hotfixes.
    • Service recovery by engaging SRE (Site Reliability Engineering) and/or other Engineering teams if needed.
    • Create Jira tickets with the different engineering teams with continuous followup.
    • Contribute, update, maintain and enhance the knowledge base.
    • Continually assess the customer deployment to ensure optimum performance and availability.
    • Build and maintain strong relationships with the Support Account Managers/Customers.
    • Advocate for the customers to ensure their issues are addressed promptly.

    Qualifications :

    • Minimum 5 years of experience in technical customer support.
    • Strong orientation towards customer service.
    • Proven problemsolving skills and the ability to troubleshoot complex technical issues.
    • Excellent communication skills in English.
    • Curiosity and willingness to continuously learn in a highpaced environment.
    • Autonomous mindset with timemanagement and organization skills.
    • Knowledge of Windows and Mac OS with basic knowledge of Linux.
    • A good understanding of SQL is preferred.
    • SaaS based applications technical and troubleshooting knowledge is preferred.
    • A good understanding of cloud technologies such as Azure or AWS (Amazon Web Services), Microservices, and Kubernetes is a plus.
    • Knowledge of monitoring/observability systems (e.g. new relic, PagerDuty, Datadog) is a plus.

    Additional Information :
    We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace.

    Nexthinkers are multinational and multilingual, and come from all walks of life.

    We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.


    If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you.

    )
  • arm limited

    Support Specialist

    2 days ago

    arm limited Bengaluru, India

    Job Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOp ...

  • POWER BRIDGE SYSTEMS PRIVATE LIMITED

    Support Specialist

    1 day ago

    POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, India

    Job Summary · We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns s ...

  • Info Origin Inc

    IT Support Specialist

    14 hours ago

    Info Origin Inc Bengaluru, India

    Responsibilities : · - Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges. · - Manage user lifecycles, including setting up and deploying computers f ...

  • POWER BRIDGE SYSTEMS PRIVATE LIMITED

    Support Specialist

    2 days ago

    POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, India

    We are seeking aDesktop Support Engineer to provide technical assistance andsupport for all hardware and software related issues. The idealcandidate will be responsible for maintaining and administering theCompanys PCs printers and IT equipment including audio and videoequipment ...

  • POWER BRIDGE SYSTEMS PRIVATE LIMITED

    Support Specialist

    2 days ago

    POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, India

    We are seeking a Desktop Support Engineer to provide technical assistance and support for all hardware and software related issues. The ideal candidate will be responsible for maintaining and administering the Company's PCs, printers, and IT equipment, including audio and video e ...

  • Deluxe

    L1 Support Specialist

    4 days ago

    Deluxe Bengaluru, India

    About us: · The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences t ...

  • Tranzeal Incorporated

    Desktop Support Specialist

    2 days ago

    Tranzeal Incorporated Bengaluru, India

    Job Title: Desktop Support Specialist II · Location:Bangalore, KA · 12+ Months Contract role · Duties: · Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and gener ...

  • Equinix

    Business Support Specialist

    2 days ago

    Equinix Bengaluru, India Full time

    Who are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...

  • ABB

    Sales Support Specialist

    2 days ago

    ABB Bangalore, India OTHER

    Sales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...

  • First Brands Group, LLC

    System Support Specialist

    6 days ago

    First Brands Group, LLC Bangalore Urban, India

    First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with ope ...

  • ABB

    Sales Support Specialist

    4 days ago

    ABB Bangalore, India OTHER

    Sales Support Specialist - Bid Management · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion acr ...

  • ABB

    Sales Support Specialist

    2 days ago

    ABB Bangalore, India OTHER

    Sales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...

  • State Street

    Business Support Specialist

    4 days ago

    State Street Bangalore, India OTHER

    Job DescriptionWho we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · What you will be responsible for · As a Bu ...

  • Native Teams

    Customer Support Specialist

    2 days ago

    Native Teams Bengaluru, India

    Would you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company? · Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all th ...

  • Integra Connect

    Product Support Specialist

    4 days ago

    Integra Connect Bengaluru, India

    About IntegraConnect · Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies · and services that enable specialty groups to optimize clinical and financial performance · as reimbursement shifts to value-based models. Connected by the IntegraClo ...

  • ABB

    Sales Support Specialist

    1 week ago

    ABB Bangalore, India OTHER

    Sales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...

  • Equinix

    Business Support Specialist

    6 days ago

    Equinix Bangalore, India Full time

    Who are we? · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organization ...

  • ZEISS India

    ISMS Support Specialist

    3 days ago

    ZEISS India Bengaluru, India

    Job Purpose : · This position will assist the Local Information Security Officer (Local ISO) and work closely with Global Product Security Team. · This position will develop, implement, and maintain the company's Information Security policies, procedures, controls and will suppor ...

  • Andor Tech

    Technical Support Specialist

    6 hours ago

    Andor Tech Bengaluru, India

    Role: Java Support Engineer · Exp: 5-7 Yrs · Shit: General Shift · Skills Required: · Exp in Supporting programming languages like Java/python - preferrably java · Exp in any database · Exp in Scripting-(Shell/powershell/python/any scripting) · Exp in handling client issues/ reso ...

  • LTIMindtree

    Desktop Support Specialist

    1 day ago

    LTIMindtree Bengaluru, India

    JD for SCCM & GPO Profile. · Experience level: 5 to 8 Years Hands-On experience working with but not limited to below skills. · Key Skills: OS deployments and Upgrades using SCCM 2012, Group policy administration, Advance troubleshooting skill on all windows 10 OS related issues ...