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    Operations Team Lead - Bengaluru, India - IGT Solutions

    IGT Solutions
    IGT Solutions Bengaluru, India

    3 days ago

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    Description

    Overview:

    IGT Solutions is seeking an Team Lead Operations (BPO) to oversee and manage the company's CX operations . The ideal candidate will bring a wealth of experience in Travel Domain operations, a strategic mindset, and a strong track record of achieving operational goals.

    Responsibilities:

    • As an Lead- BPO Operations, you will be responsible for overseeing and managing the overall operations of our Travel process.
    • Ensuring efficiency, effectiveness, and overall customer Satisfaction. Drive Continuous improvements and innovations to enhance quality, CSAT
    • Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business
    • Monitor and evaluate key performance indicators, making necessary adjustments to improve efficiency and profitability.
    • Identify and mitigate risks that may negatively impact the organizations operations.
    • Manage and lead teams, providing direction, guidance, and support to ensure they achieve their targets.
    • Collaborate with other members of the executive team to develop and implement overall company strategies.
    • Ensure compliance with all regulatory requirements and standards.

    Requirements:

    • Bachelors degree in business, operations management, or a related field; a masters degree is preferred.
    • Overall years of experience with 1+ years of SME/ Team leading/People Management experience in operations within travel industry.
    • In-depth knowledge of travel operations, regulations, and industry best practices
    • Demonstrated ability to develop and implement effective operational strategies and processes.
    • Strong leadership and management skills, with the ability to lead and inspire teams.
    • Excellent communication, interpersonal, and negotiation skills.
    • Strong analytical and problem-solving skills.
    • Ability to work under pressure, handle multiple tasks, and meet deadlines
    • Must have travel domain experience
    • GDS (Sabre) knowledge Must
    • Interested candidates kindly send there resumes on

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