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    Product Specialist - Bangalore Urban, India - Gulf Bio Analytical Group

    Gulf Bio Analytical Group
    Gulf Bio Analytical Group Bangalore Urban, India

    1 week ago

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    Description

    Job Description

    As a Technical Product Specialist, you needto adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, we are looking forward to a Service professional who can make a lasting positive impact.

    You will work in a dynamic teamwhere cross learning and training playsan important rolein the team'ssuccess. With a wide portfolio GBA caters, we need a quick learner and a person who takes initiative in learning new products. Being a Brand Ambassador of GBA you need to raise a level up when on field in terms of Communication, Presentability, Preparation and Documentation. Following the GBA Standard documentation and process is the corerequirement of the job.

    Roles & Responsibilities

    To have end to end responsibility for any open calls for an assigned product line tillthe closure.

    Provide RemoteTechnical Support to customer & ensure the closure of the call remotely withinTAT.

    Provide Technical Support to field engineers wherever required for Assigned product lines.

    Communicate with OEM for any technical support.

    Help Cross Functional Teamsto capture the expectations and deliverables of the customer requirements in preparing Performance Deliverables Document (SOW) and to ensure all requirements are covered in the document.

    Need to communicate with customer for site readiness and ensure site is ready for installation.

    Monitor Open Calls of Installation, PM & Repair and work closely with WLA & Field Team to get it closed within a specified timeline.

    To perform the activities withmaximum Efficiency to meet predefined targets.

    Maximize the Number of jobs attended per Day and utilize the maximum workinghours while maintaining customer loyalty.

    Ensure that maximum leadsare generated throughthe cross-selling program and timely communication of promo offers.

    To engage withthe customers and have goodcommunication & customer handling skills to meet customer satisfaction scores.

    To develop competencies for new instrument portfolios by self-learning and initiative or training.

    Taking ownership and showing flexibility to the organizational needs.

    Have a close eye to improvethe CPRD of the ServiceOrganization.

    Qualification/Knowledge/Experience

    Experience in the relevant field job up to 10 Years.

    Experience in handling LC, LCM Single Q, LCM QQQ, TOF, QTOF & Dissolution product line (Preferably Agilent Products)

    Experience in handling GC, GC MS Single Q & QQQ (Desirable)

    Experience in handling Major Breakdowns, PMs & Escalations in above products.

    Knowledge in any other analytical instrumentation products will be anadded advantage.

    Experience in imparting Familiarization Trainings to the Usersalong with Application Training

    Exceptional Problem-Solving skills.

    Genuine Passion for Customer Satisfaction.

    Good verbal and written communication skills expected.

    Need to travel whenever required within geography.

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