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    Service Desk Operations Director - Hyderabad, India - Unisys

    Unisys
    Unisys Hyderabad, India

    Found in: Talent IN C2 - 1 week ago

    Default job background
    Full time
    Description

    What success looks like in this role:

    P&L/ Management
    • Has engagement level services profitability responsibility and manages services delivery for multiple engagements.
    • Manages all financials and operational metrics for the service line in region.
    • works with leadership to ensure that the organization's strategy is consistent with Unisys strategy.
    • Achieves profitable revenue growth through the successful implementation of the business strategy. Project Management and Service Delivery
    • Provides delivery of services consistent with Unisys strategy.
    • Provides leadership and creativity in the design and implementation of client engagements.
    • Manages the delivery and implementation of a broad range of services through the full engagement lifecycle.
    • Directs the concurrent activities of multiple engagement teams.
    • Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.
    • Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. Client Relationship Management
    • Builds 'client for life' relationships by successfully leveraging Unisys entire portfolio to deliver breakthrough results for his/her clients.
    • Becomes a trusted advisor to clients by building solid professional relationships with members of senior level management. People Management
    • Manages a team of people within a service line, including their training, development, performance and career path.
    • Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice.
    • Attracts and appropriately motivates professionals to build a practice leveraged to achieve or exceed growth, productivity and profitability targets.
    • Actively participates in the Unisys college/university recruiting programs.
    • Works with Unisys recruiting to maintain a pipeline of outside experienced professionals.
    • Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. Business and Industry Skills
    • Functions as an expert in one or more domains. Demonstrates marketable expertise in at least two market segments and/or functional/technical areas of specialization.
    • has used knowledge to build own image and reputation. Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys an executive presence, a high level of professionalism and a focused commitment to excellence.
    • Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines intermediate goals and contingencies.
    • Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions.
    • Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.
    • Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives
    • Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.

    You will be successful in this role if you have:


    • Progressive experience within a managed services business

    • Average 12+ years of professional service experience managing a service line.

    • University degree or equivalent education and experience.

    • Active participation in professional associations, industry roundtables, etc.

    Key Metrics

    The following are broad guidelines that generally apply on a consistent basis across Unisys. Other factors may be considered such as strategic importance of key accounts/ practices, business trends, and external market conditions resulting in exceptions to these guidelines:

    • Responsible for managing a P/L of $5-10M in services value.

    • Manages and leads a span of 50+ (direct or matrixed) or leads complex engagements of strategic importance.

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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