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Team Lead
Found in: Talent IN 2A C2 - 11 hours ago
Firstsource Bengaluru, IndiaA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delive ...
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Team Lead
Found in: Talent IN 2A C2 - 1 day ago
Cleartrip Bengaluru, IndiaAbout Cleartrip Launched in July 2006, Cleartrip Pvt Ltd., a Flipkart company, has emerged as India's fastest-growing online travel technology company. In April 2021, Flipkart acquired 100% of Cleartrip's shareholding. Cleartrip recently emerged as the no. 2 OTA player as per a r ...
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Team Lead
Found in: Talent IN 2A C2 - 11 hours ago
ReSource Pro Bengaluru, IndiaJob Title: · Specialist, Service Delivery, India · Report to: · Assistant Manager, Service Delivery, India · Department: · Service Delivery Unit · Location: · Bangalore, India · Purpose of the Position: · In this pivotal role, critical leadership will be expected during th ...
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Team Lead
Found in: Talent IN 2A C2 - 6 days ago
Desmet Bengaluru, IndiaCompany Description · Desmet is a leading global provider of custom-engineered plants and equipment for the food, feed, and biofuels industries. With a combined experience of over 300 years, we transform oilseeds, grains, and tropical oils into protein feed/food, edible oils/fats ...
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Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Novo Bengaluru, IndiaAbout the Role: · We are looking for a Team Lead- Fraud who understands · How to perform an investigation to mitigate fraud risk · Daily fraud reviews of alerts · Focus on fraud prevention related to ACH,Checks, Wires , etc. within agreed SLAs and OKRs, and in line with company ...
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Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Domniclewis Bengaluru, IndiaDomnic Lewis has been mandated to hire TL Frontend Web for Bangalore Lead, mentor, and guide a team of web developers, providing technical expertise and fostering a collaborative environment to achieve project goals effectively · - Oversee the design, development, testing, and de ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
CareerNet Technologies Bangalore, India permanentWhat You Will Need To Bring With You : · (experience & education required) : · - Bachelor's/Master's degree in Computer Science/Information Technology with more than 10+ years of technology experience · - 3+ years of experience leading and managing a software engineering team/ Bu ...
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Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Domnic Lewis International Bengaluru, IndiaJob Description : · 8+ years' experience in SAP application development utilizing ABAP with at least one year experience as a team lead · - Understanding of development tools such as UI5, Fiori, OData Services, Webdypro. · - Bachelor's degree in technology-related field. · - Hand ...
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Team Lead
Found in: Talent IN 2A C2 - 1 day ago
LiveAltLife Bengaluru, IndiaWhat we are looking for in the candidate: · - A postgraduate in Business Administration who has completed the degree in 2021 or later · - Be data driven - ability to sift through data and analyses · - Has a flair for managing relationships with stakeholders across the board · - O ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
Job Nexus India Bengaluru, IndiaRole:Team Lead CustomerExperienceLocation:IndiranagarBengaluru.Salary:67LPA · ExperienceRequired:Minimum:4 YearsMaximum:6Years · Weare seeking a highly motivated and experienced Customer ExperienceTeam Lead to manage a team of customer service representatives andensure that our c ...
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Team Lead
Found in: Talent IN 2A C2 - 1 day ago
Ascendion Bangalore Urban, IndiaBachelor's degree in Computer Science or a related field (or equivalent work experience). · Hands-on experience in full stack development using Angular, .NET, and .NET Core. · Strong knowledge of Angular framework and its best practices. · Expertise in .NET framework and C#. · Ex ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Oliveboard Bengaluru, IndiaRole: Team Lead Content & SEO · Location: Bangalore (In Office Job) · Key Responsibilities: · - Plan, develop and implement our SEO strategy · - Work towards organic search optimization and ROI maximization · - Monitor rankings for all business-critical keywords through tools li ...
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Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Zyoin group Bangalore, India permanentJob Description : · We are seeking an experienced and dynamic NOC Team Lead to join our team. As the leader of our service continuity efforts, you will oversee a team of specialists responsible for ensuring the uninterrupted operation of our services across various environments, ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Strategic Talent Partner Bangalore, India permanentOverview of Job Function: · The Team Lead, Software Engineer works in a software development team with members of the development organization, QE and Tier 3 Support and is responsible for the design, development, and the implementation of server-side software systems. The team l ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
ATSPL - Karnataka Bengaluru, India Full timeAmazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team · Purview of a Team Lead · Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
TalentXo Bangalore, India permanentWe are seeking a highly skilled and experienced Firmware Team Lead to join our team and play a vital role in leading, motivating, and guiding a team of talented firmware engineers. · The ideal candidate will possess a strong foundation in firmware development, proven leadership q ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Boolean Staffing and Recruitment Solutions Pvt Ltd Bangalore, India permanentYou will play a pivotal role in leading and mentoring a team of talented developers, while also being a key contributor to the design, development, and delivery of features in our distributed backend systems. · Responsibilities : · - Design, develop, and implement well-defined fe ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
HealthifyMe Bengaluru, India Full timeKey Duties: · Strategically supervise, motivate and lead payroll team of X (number of staff). · Must have good Experience In working for Payroll Incentive Model. · Maintaining your own payroll deadlines. · Review the workloads of other members of the Payroll team before sign off ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
HealthifyMe Bengaluru, India ConsultantWe're looking to hire a Team Lead for Sales coaches team. It is an immediate hire and we would want the candidate to join us latest by the end of this month. · Requirements and skills: · -Proven work experience as a Team leader,should've handled atleast a 15 membered team. · -It ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
HealthifyMe Bengaluru, India Full timeWe're looking to hire a Team Lead for the Sales coaches team. It is an immediate hire and we would want the candidate to join us latest by the end of this month. · Requirements and skills: · -Proven work experience as a Team leader,should've handled atleast a 15 membered team. · ...
Contact Center Team Lead - Bangalore, India - Mobile Programming LLC
Description
Job Description :
As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product customisation as well as server management and maintenance.
Your primary responsibilities will include setting up necessary processes, documenting processes and ensuring adherence to them, monitoring SLA and quality metrics, reviewing incident reports, and driving the 1:1s for the team members to provide constructive feedback and growth :
At least 5 years of experience in managing contact centre systems, preferably in an in-house environment.
Strong problem-solving skills and ability to troubleshoot complex issues.
Excellent communication and collaboration skills.
Experience in setting up processes and monitoring metrics.
Develop and implement call campaigns for various business verticals at Porter, including managing the campaign creation process from start to finish.
Develop and manage Interactive Voice Response (IVR) systems for various campaigns, ensuring that they are customised and mapped to different business parameters depending on the location and status of the driver.
Coordinate with other stakeholders, including the networking team and backend team, to ensure that all components of the contact centre system are integrated and running smoothly.
Note : Must Have Hands on Ameyo Dialer or Cisco
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