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    Associate Manager - mumbai, India - Navi

    Navi
    Navi mumbai, India

    3 weeks ago

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    Description

    About Navi

    Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

    Founders: Sachin Bansal & Ankit Agarwal

    Know what makes you a "Navi_ite" :

    1.Perseverance, Passion and Commitment


    • Passionate about Navi's mission and vision


    • Demonstrates dedication, perseverance and high ownership


    • Goes above and beyond by taking on additional responsibilities

    2.Obsession with high quality results


    • Consistently creates value for the customers and stakeholders through high quality outcomes


    • Ensuring excellence in all aspects of work


    • Efficiently manages time, prioritizes tasks, and achieves higher standards

    3.Resilience and Adaptability


    • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

    Key responsibilities:

    • Vigilance mandate across three dimensions:

    1.Preventive: reducing occurrence of a lapse (violation of governance / policy requirements)

    2.Detective: identifying & verifying occurrence of a lapse

    3.Punitive: deterring the occurrence of a lapse

    • Address customer complaints / grievances raised to law enforcement authorities
    • Engage & liaise with law enforcement agencies / authorities locally
    • Liaison with Government Authorities in handling local, on ground matters with police, managing investigations on fraud rings
    • Maintain a strong network of LEA relationships, especially in focus regions covered, to leverage when addressing matters of customer complaints / frauds
    • To build this network regionally, and maintain / grow on an ongoing basis, plan for engagement on the ground

    Required Skills:

    • Degree qualified with minimum 8+ years of relevant experience
    • (Ex-LEA experience would be preferred)
    • Hands-on approach in solving complex security problems
    • Identifies stakeholder expectations, and adjusts language/ style to suit the listener; structures information to be well-reasoned and solution-focused
    • Ability to balance risk, potential impact, resourcing, business drivers, and timelines
    • Excellent verbal and written communication skills
    • Ability to work independently on complex and confidential tasks
    • Strong understanding of Pre and post-acquisition fraud risk, Unsecured & Secured Credit underwriting skill, Customer Management Skill.
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