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    sales office - Chennai, India - Outright Creators

    Outright Creators
    Outright Creators Chennai, India

    4 days ago

    Default job background
    Full time
    Description

    Designation: Loan Officer

    Department: Lead Management System (LMS)

    Role/Functional Area: Tele Sales / Outbound Telecalling

    Experience: 0.6 months -5 years

    Language Fluency: English + Telugu or Tamil or Hindi is mandatory

    Salary: Rs. 13,000/- to Rs. 22000/- (depends on experience) + monthly Incentives

    Roles & Responsibilities:

    Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.

    Converting a suspect to a prospect. This involves the following:

    Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.

    This will also involve making calls at different times in order to achieve success.

    Need analysis

    Eligibility profiling

    Setting up an appointment

    Follow up with the prospect post every meeting with the sales officer until conclusion

    Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.

    Responsible for conversion of suspects to prospects to customers.

    Provide support to the sales team in increasing conversions by:

    Prompt calling to all suspects / prospects

    Timely follow up with all prospects

    Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance

    Responsible for complete knowledge of company products and policies as well as those of competition.

    Responsible for quality of the conversation, which entails the following:

    Accuracy

    Product Knowledge

    Appraisal Skills

    Punctuality & TOS

    TAT commitments

    Ability to handle objections.

    Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.

    Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.

    Providing market feedback to the supervisor: It is important to share with ones supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis--vis the same being charged by a specific competitor.

    Desired Candidate Profile:

    Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 0.6months tele-calling experience

    Relevant work experience in sales, marketing, promotions or telemarketing

    Candidates from banking and insurance background are preferable

    Proficiency in relevant computer applications

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