- Preferred Domain Knowledge Have knowledge of quality in terms of handling customers at Frontline
-
Business Process Analyst II
2 days ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
-
Cld (Ams 23-200)
4 days ago
IntegriChain Pune, India* · Skills Set · - * · Any graduate (finance, accounting, or information management preferred)-Experience in claims processing or handling claims utilization data is preferred-Preferably worked in Insurance, Finance, and Pharma contracting domains as a Data Analyst/Claims Analyst ...
-
Coordinator, Market Outreach
1 day ago
S&P Global Pune, India**Job Title**: Technical Marketing Data Analyst · **The Team**: The S&P Global Enterprise Analytics team is at the forefront of driving digital transformation and enhancing marketing effectiveness through data-driven insights. We are looking for a talented Technical Marketing Dat ...
-
Threat Researcher
3 days ago
CrowdStrike Pune, Maharashtra, India#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for ...
-
Problem Coordinator
2 days ago
Wipro Limited Pune, IndiaOverview: · **Do** · - RESPONSIBILITIES_ · - _ Ensures Problems are properly identified (both proactive andreactive), classified and logged by Problem Analysts_ · - _ Ensures IT managers or Team Leads are properly identifying andcommitting resources to perform all Problem Managem ...
-
Problem Coordinator
2 days ago
Encore Theme Pune, IndiaPune, India; Hyderabad, India · **Do** · - RESPONSIBILITIES_ · - _ Ensures Problems are properly identified (both proactive andreactive), classified and logged by Problem Analysts_ · - _ Ensures IT managers or Team Leads are properly identifying andcommitting resources to perform ...
-
Azure Sentinel 6 to 9 Years Pan India
3 days ago
Capgemini Pune, IndiaMust have strong experience into Solution Architecture, Design, and Implementation for Azure Cloud. · - 5+ years of Experience in Enterprise SOC with focus on Incident investigation, Threat Hunting, Microsoft 365 Defender & DoS/, Azure Sentinel, Use case Building using KQL. · - R ...
-
Bfa
3 days ago
Deutsche Bank Pune, India**Job Title - **Business Functional Analyst FTT - Enterprise Services** · **Location - Pune, India** · **Role Description** · The Business Functional Analyst is responsible for capturing and documenting the full range of requirements, translating these requirements into system sp ...
-
SAP Hcm(Rr- 5849)
3 days ago
Skillety Technologies Pune, Maharashtra, IndiaExperience in SAP HR HCM as an IT functional analyst with in-depth knowledge on core modules - PA, OM, Time management, Payroll · Must have knowledge of SAP IDoc and experience in IDoc Monitoring. (IDoc status, IDoc processing, IDoc segments. IDoc relevant SAP TCodes) · Must have ...
-
Zoura Tester/q2c
3 days ago
Jade Global Pune, Maharashtra, IndiaID: 7022 | 5-10 yrs | Pune | careers · Title: Zoura Tester/Q2C & Billing Tester · **Responsibilities**: · 1. **Zoura Testing (or Q2C/Billing)**: · - Conduct end-to-end testing of the Zoura platform or Quote-to-Cash and Billing systems. · - Collaborate with cross-functional teams ...
-
Servicenow Ba
1 day ago
Vega Intellisoft Pune, India"1. Minimum of 2-4 years of experience in business/systems analysis. · years of experience as BA for Service Now tool (Preferably HAM, SAM, CMDB, CPI, KM, SC, PPM Suite, ITOM, Service Portal, Flow Designer, Request Workflow). · years of experience with the ServiceNow platform. · ...
-
Cyber Security Officer
4 days ago
AkzoNobel Pune, India**Date**:Jun 7, 2023 · **Location**: Pune, IN · **Company**:AkzoNobel · We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our produc ...
-
Deutsche Bank Pune, India**Functional Title : Market Risk Analyst** · **Corporate Title : Associate/Sr. Analyst/ Analyst** · **Location : Pune** · **About Market Risk Management**: · Market & Valuation Risk Management (MVRM) is a department within the Risk Division. As a second line of defence function, ...
-
Cyber Security Officer
4 days ago
AkzoNobel Pune, India**Date**:Jun 7, 2023 · **Location**: Pune, IN · **Company**:AkzoNobel · We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our produc ...
-
Change Execution
3 days ago
Deutsche Bank Pune, India**Job Title - **AVP - Finance Change · **Location - **Pune · **Role Description**: · The open role is for a Business Analysts on the Treasury Planning Automation programme. Whilst the role is part of the Finance Change Office in Pune, the position requires daily interaction with ...
-
Test Architect
4 days ago
Ugam Pune, IndiaCompany Description · Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and lea ...
-
Servicenow
3 days ago
SA Technologies Inc Pune, India**We are bringing back Human touch to modern recruiting. You will be connected with one of the senior recruiters to explore your next job Move.** · **SA Technologies Inc. is hiring for Servicenow-Business analyst role** · **_Requirements:_** · - Experience 5-8 years of experience ...
-
Executive - Ptp Global
2 days ago
UPL ltd Pune, India**Executive - PTP Global**: · - Job Id: 6312- City: Pune, Maharashtra, India- Department: P2P- Function: Finance- Employee Type: Permanent Full Time- Seniority Level: Executive- Description: · - Job Title Executives/Analyst - P2P Experience 0-6 Years Qualification Graduate and Ab ...
-
Operations Officer
3 days ago
Deutsche Bank Pune, India**Job Title · - **Analyst/Sr. Analyst · **Location · - Jaipur** · **Role Description**: · The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she needs to ensure ...
-
Associate - Application Support
4 days ago
TIAA Pune, IndiaSenior Support Analyst · The Senior Support Analyst job performs installation, configuration, and maintenance of information technology (IT) systems and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ...
Process Analyst - Pune, India - ResoPro Training Services
Description
Please find JD attached of Quality Analyst
WORK FROM OFFICE
Salary range: 22K CTC
Job Location- Trios Lalwani ICON, Viman Nagar, Pune
Languages Required: English + Hindi + Marathi/Telegu/Kannada anyone
Preferably immediate joiners
Role Summary - Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience. Conducting analytics based on the overall interaction and audit sample. Preparing audit summary along with the findings summary with respect to different aspect of customer experience & compliance.
Responsibilities: The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and its resolution to identify process gaps. The QA is required to analyze reasons for customer calling the call center and suggest actions to reduce such calls & how was call handled by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts.
Experience- Min 6 month
Min Education Qualification Any Graduate
Skills -