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    Tech Writer - Bengaluru, India - Cloud Software Group

    Cloud Software Group
    Cloud Software Group Bengaluru, India

    1 hour ago

    Default job background
    Full time
    Description

    Technical Writer, Product & Technology

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren't afraid to stand out from the crowd and tackle the bigger competitors. ​

    As a Technical Writer on the Product & Technology Solution Delivery team, you will leverage your understanding of business, technology, and communication to help our stakeholders understand and use our products. The Solution Delivery team is a strategic team that works to evolve our product development process, build strong communities, and foster a culture of learning and continuous improvement that supports a +$M business realizing double-digit growth in a fast-growing market. Your goal: help write ShareFile's future by making complex information accessible and enabling our customers to take full advantage of the value we provide through our products. ​

    Role Overview:

    Now, let's get to the details. The successful candidate will create and maintain technical documentation for our software products, ensuring they are clear, concise, and accessible to users with varying levels of technical expertise.

  • Conceptualize, plan, develop, and write documentation sets for our software products, including complex technical material, with limited supervision.
  • Collaborate with product managers and engineers to gather information and ensure documentation accuracy.
  • Edit and proofread technical documents for clarity, consistency, and accuracy.
  • Ensure documentation complies with company and industry standards, including formatting, style, and language.
  • Manage documentation workflow following the GitHub merge process.
  • Continuously improve documentation processes and standards.​

    • Your Superhero Uniform Includes:

  • 2+ years of experience in Technical Writing, Software Development, or a related field
  • Excellent written and verbal communication skills
  • Proficient in GitHub, Markdown, and Visual Studio Code for publishing
  • Experience with technical writing, preferably in a software development environment
  • Familiarity with software development processes and tools
  • Ability to work collaboratively in a team environment and meet deadlines
  • Detail-oriented and organized
  • Experience working with geographically distributed teams
  • Familiarity with file-sharing apps and electronic signature apps is great​

    • Your Superhero Strengths Include:

  • The ability to put yourself in your audience's shoes and understand their needs and challenges. You write user-focused documentation that provides the information the reader needs when they need it.
  • Adapting to new situations and technologies quickly. You are constantly learning and staying up-to-date with the latest developments in your field, making you agile and having the versatility to move between projects.
  • Startup mindset – highly passionate team player with a strong sense of urgency, a willingness to roll up your sleeves, and an ability to deal with ambiguity in a fast-paced business.
  • Should have an eye for detail and a non-negotiable attitude toward creating quality documentation.

    • About Us:

    Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

    Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

    If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.

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