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    Executives EXL/E/1025402 - pune, India - exl

    exl
    exl pune, India

    6 hours ago

    EXL background
    Description

    Job Description

  • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited
  • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks
  • Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic via calls, chats & emails.
  • Admin ranging from adjusting customer accounts through to sending mass customer communications


  • exl pune, India

    Job Description · Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engin ...


  • exl pune, India

    Job Description · Primary Responsibility · This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. · Performance Parameters · Average Handle Time · Quality Assurance (Finished Product Quality ) Measure ...


  • exl pune, India

    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...


  • exl pune, India

    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. · Enquiries from i ...


  • exl pune, India

    Job Description · Individual will be multiskilled Handling calls, emails and process Admin (Back office) queues · Dealing with customer queries regarding their payment and payment plan incase of payment defaulters · Responding to customer emails, actioning queries related to ...


  • exl pune, India

    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...


  • exl pune, India

    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from int ...


  • exl pune, India

    Job Description · Data Gathering · Gathers relevant information from a variety of sources and identifies the key issues. · Problem Solving · Generates various solutions to problems and then selects the most appropriate · Business Awareness · Understands the business how ...


  • exl pune, India

    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails ...

  • exl

    Executives EXL/E/1033767

    18 minutes ago


    exl Pune, India

    Job Description · Back Office work within Next's Ecommerce Department. This is a permanent role being raised for 4 resources. · require candidates with basic hands-on Microsoft Excel, decent communication skills. · Back Office work within Next's Ecommerce Department. This is a p ...


  • exl pune, India

    Job Description · • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales. · • We are seeking a seasoned Executive to join our team, focusing on Attribution, · • In this role, you will be at the forefron ...


  • exl pune, India

    Job Description · Need to have good communication skill, need to particular in work Ethic / Must have min 1 yrs. exp in recruitment. · Professional · Organization leadership quality · Vendor Mangement Skill · Sourcing and Recruitments exp · Employee Referral Mangement and ...


  • exl pune, India

    Job Description · Position Title, Responsibility Level · Advisor – Motor Claims · Function · Operations, Executive · Reports to · Assistant Manager – Operations · Permanent/ Temporary · Permanent · Span of Control · NA · Location · Noida - SEZ · Basic Function ...


  • exl pune, India

    Job Description · Primary Responsibility · This role is primarily involves dealing with end customers / Engineers via Web-chat / Voice calls, to resolve queries related to the Smart metering and faults. · Performance Parameters · One plus chat concurrency / Average Handle ...


  • exl pune, India

    Job Description · The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. · The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating th ...


  • exl pune, India

    Job Description · Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers · Front line staff accepts i ...


  • exl pune, India

    Job Description · Role Responsibilities · §Predominantly incoming industry dataflows for MOP which have been unable to auto process - require manual intervention/user decision to resolve§Able to work towards team targets . Good excel knowledge, self motivated, driven by effici ...


  • exl pune, India

    Job Description · Dealing with customer queries in relation to their orders, to provide best in call customer service on calls and chats Individual will be multiskilled Handling calls, Chat & Admin (Back office) queues and required to be worked as in when required... · Need to ...


  • exl pune, India

    Job Description · TESTED / TRAINED THROUGH Qualifying Score Computer Proficiency test at Hiring70%Typing Test at Hiring> = 25UK Culture Training80%Domain Training80%Process Training and Assessments80%Customer Service Skills Training80%Data sufficiency test at hiring70%Logic & R ...


  • exl pune, India

    Job Description · Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged ...