Director of Loss Prevention - Kolkata, India - Marriott Hotels Resorts

Description

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property.

• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations
• Assists in the development and implementation of emergency procedures.
• Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance.
• Comply with policies on proper investigative procedures for loss of property assets.
• Maintain proper documentation of property patrols.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Reports any procedure violations to the Director of Loss Prevention and appropriate management.
• Strives to improve service performance.
• Supervises security staff to effectively monitor and protect property assets.
• Performs duties of the Director of Loss Prevention in his/her absence. Leading Security/Loss Prevention Teams
• Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Helps employees and guests obtain necessary medical attention on a timely basis.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes an "open door" policy.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Meet quality standards and customer expectations on a daily basis.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that are above and beyond for customer satisfaction and retention.
• Sets a positive example for guest relations. Conducting Human Resources Activities
• Assists in maintaining required OSHA programs and statistical data.
• Assists in the management of claims by ensuring proper procedures are followed and documented.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
• Administer property policies fairly and consistently.
• Certify security staff in first aid and CPR.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Trains security staff to effectively monitor and protect property assets.
• Trains staff on proper patrol procedures. Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.