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Gurgaon

    Customer Service Specialist - Gurgaon, India - NIIT

    NIIT
    Default job background
    Education / Training
    Description
    NIIT is looking for Customer Support Representative for Gurgaon location.

    Interested candidates can share their resume on Yash

    or WhatsApp their resume
    • :
    Yash

    Job Role

    – Customer Support Executive (Voice Profile)Experience

    – 0 to 29 MonthJob

    Location

    – GurgaonWorking

    days

    – 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

    Job Overview

    –The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

    Roles and Responsibilities-· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first conversation· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, ServiceLevel, Handle Time & Customer Effort· Maintain Internal Service Attendance & Accountability policies· Execute issue /query & Client level delivery quality on calls· Adhere to Customer resolution and ensure proper documentation &follow-upIdentify, share and support operational improvements


    Desired Candidate Profile-· Good Communication skills & Inter-personal relations· Good sales knowledge· Ability to handle pressure· Customer centric· Active listener· Must be graduate.

    Best Regards,Talent Acquisition TeamNIIT Limited | A-24 Infocity, Sector 34, Gurugram , India| Tel : E-mail:LinkedIn:
    • No:Yash


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