- 16+ years of operations experience within a BPO with deep industry expertise in core Healthcare domain.
- Successful track record in growing and inspiring large global teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
- Proven ability to drive performance and grow businesses.
- Experience in transformation through automation projects will be a significant advantage.
- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
- Analytical acumen and the ability to streamline complex processes.
- MBA/PG Degree
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Director, Operations - Pune, India - Concentrix
Description
The Role:
We are looking for a seasoned healthcare professional for Pune location. The identified resource will be responsible to manage the overall operations program scope for our esteemed clients in Healthcare vertical. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.
Essential Job Elements
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.
Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).
Client Satisfaction: Ensure client satisfaction. Become 'Voice of the Customer' Establish strong relationships with clients.
Business Growth: Support business growth by collaborating with Sales & marketing across geographies.
Best practices: Develop and deploy best practices across healthcare offerings. Collaborate across domains to share and understand best practices and implement where applicable.
Innovation: Lead innovation & value add efforts between Clients and Concentrix.
Domain Capability: Strengthen domain capabilities.
Compliance: Ensure compliance with all Client regulatory requirements
PROFILE & EXPERIENCE