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    Tartan - Specialist - Product Solutions - Gurugram, India - TartanHQ

    TartanHQ
    TartanHQ Gurugram, India

    1 week ago

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    Description


    Specialist - Product Solutions Minimum of 5 years of experience in Key Account Management and B2B quota-carrying sales experience along with customer success preferably with complex or technical SaaS products.


    • Demonstrated ability to successfully demo software products for various use cases.
    • Strong analytical and quantitative ability to interpret data and drive revenue management strategies.
    • Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.
    • Exhibits a natural curiosity and a commitment to continuous learning.
    • Excellent communication/presentation skills and ability to build relationships.
    • Exceptionally wellorganized and good with timemanagement skills.
    • Proven track record of exceeding sales targets and building strong client relationships.
    • Strong understanding of B2B sales methodologies and strategic account management best practices.
    • Excellent communication and presentation skills, with the ability to effectively articulate complex information to diverse audiences.
    • Collaborative and resultsoriented, with a proactive and datadriven approach.
    • Experience and understanding of the Banking/Fintech industry is a strong plus.

    RESPONSIBILITIES :

    Develop and implement strategic account plans:

    • Conduct in-depth customer analysis to understand their unique needs, challenges, and business goals.
    • Develop and execute customized account growth strategies, leveraging upselling, crossselling, and renewal opportunities.
    • Collaborate with internal teams (e.g., product, marketing, customer success) to deliver solutions that maximize customer value.

    Build and manage strong client relationships:

    • Build strong, trust-based relationships with key stakeholders across the client organization.
    • Effectively communicate the value proposition of Tartan products, demonstrating how they address specific customer needs and drive business impact.
    • Proactively identify and resolve customer concerns, ensuring exceptional customer satisfaction.

    Drive Revenue Growth:

    • Own and exceed assigned revenue targets for your territory, focusing on both growth and existing accounts.
    • Identify and qualify new opportunities within your territory, actively pursuing strategic partnerships and scaling existing accounts.
    • Provide accurate and timely sales forecasts, contributing to companywide growth goals.
    • Serve as the principal touchpoint for Product Managers and Business and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with Tartan.
    • Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular inperson/virtual checkins to ensure high customer satisfaction and NPS.
    • Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, trade shows/conferences, and fostering local partnerships to generate opportunities in your territory
    • Consistently meet & exceed performance targets.
    • Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM.
    )
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