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    Deputy General Manager - Pune, India - timesjobs

    timesjobs
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    Full time
    Description
    Deputy General Manager - Global Network Operations

    Date: 4 Apr 2024


    Location:
    Pune, India


    Company:
    Tata Communications

    Broad outline of the Role

    Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost-effectively enhancing customer experience.

    The role will involve planning and implementing network improvement projects, managing network operations, network analysis, bringing in process and cost-level improvements.

    This is a tactical role which has a significant mid-term impact on the business units overall results.
    Purpose - Broad objective of the role
    Size and Scope of Role

    No. of direct reports
    Total team size

    Minimum qualification & experience
    Graduate with 7-12 years of relevant experience
    Other knowledge/skills

    Extensive experience in operations and project implementation of network technology
    Customer experience management
    Understanding of domain and related technologies

    Key Responsibilities

    Lead domain-specific operations team to meet the uptime targets.

    Manage network operations and maintenance, this may include marine cables, network equipment, facility, security operations for all sites and the network.

    Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
    Lead and drive operational review meetings with vendors.
    Develop tactics for improving operation efficiencies while improving service levels, employee retention, and operational costs.
    Provide direction and escalation support to 24/7 NOC team.
    Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
    The role will lead a large team.

    Technical Competencies
    Knowledge / Skills

    Job Segment:
    Operations Manager, Network, Facilities, General Manager, Manager, Operations, Technology, Management

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