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    Semi voice process associate - Hyderabad, India - Gamut HR Solutions

    Default job background
    Full time
    Description
    A semi-voice process job is a combination of both non-voice and voice jobs.

    It is the process where a person who is good at voice calls also uses emails or chats to handle customer queries.

    This helps the company to have a person with voice and email skills in a single role


    A voice-based BPO process refers to speaking directly to customers on the phone, which could be a job in the form of sales or support.

    These interactions can be at any stage of the customer journey from the first customer interaction and after-sales services, to troubleshooting and technical support.


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