-
Technical Associate
6 days ago
Genpact Hyderabad, India Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
-
Associate Technical Director
24 minutes ago
Electronic Arts Hyderabad, India RegularResponsibilities · : Technical Leadership: Collaborate with the Technical Director to provide technical leadership and guidance to the engineering team, ensuring alignment with project goals and technical standards. · Technology Evaluation: Assist in evaluating and adopting ne ...
-
Associate Technical Architect
3 days ago
Hitya Global Hyderabad, IndiaJob Responsibilities : · The tech lead Is responsible for maintaining and implementing the technology strategic solutions related to end-to-end application and system development, delivery, testing, and support within assigned client group, business unit or corporate department a ...
-
Associate Technical Architect
32 minutes ago
YASH Technologies Hyderabad, IndiaJob Description · High-Level: · • Strong communication and proactive skills, ability to lead the conversations · • Experience architecting and delivering solutions on AWS · • Hands on experience cloud warehouses like Snowflake · • Strong knowledge of data integrations , data mod ...
-
Associate Technical Lead
22 minutes ago
Temenos Hyderabad, IndiaTHE ROLE · Product Analysis and Customer Support (PACS) team is looking for Technical Product Support Engineer to drive and Provide Technical Support for Temenos Suite of products that span across Quantum & Infinity · RESPONSIBILITIES Understand the details in ticket logged. Va ...
-
Associate Technical Support Analyst
3 days ago
Calyx Hyderabad, IndiaWe're on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you.Apart from job satisfaction, we can offer you:HEALT ...
-
Associate Technical Support Analyst
34 minutes ago
Calyx Hyderabad, India Full timeWe're on a mission to change the future of · clinical research. At Calyx, we help the · biopharmaceutical industry bring medical · treatments to the market, faster. · Our mission is to change the world · but to do this, we need people like you. · Apart from job satisfaction, we c ...
-
Technical Associate – Service Desk
24 minutes ago
Genpact Hyderabad, India Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
-
Technical Support Associate
2 days ago
timesjobs Hyderabad/ Secunderabad, India Full time· Responsibilities: · Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work. · Requirem ...
-
AdyatanTech OPC Private Limited Hyderabad, IndiaJob Description: · Title : Associate Technical Consultant · Location : Financial District, Gachibowli, Hyderabad · Type : Full Time with AdyatanTech · Job Responsibilities : · - The role entails getting trained on D365 CE and Power Apps to attain Functional and Technical compete ...
-
Gv Support Europe 150122
5 hours ago
ADP Pvt Ltd - India Hyderabad, Telangana, IndiaGlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization. · - The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA. · ...
-
Ap Output Processing 136058
5 hours ago
ADP Hyderabad, India**Java Developer** · - Simplify and/or enhance APIs that is designed for the right experience and allows the system to scale · - Expert in Java development, object-oriented programming, and design patterns · - Expert in various frameworks like Spring Boot, Hibernate, JPA etc. · - ...
-
Security Solutions Architect, Amazon Selling
5 hours ago
Amazon Dev Center India - Hyderabad Hyderabad, IndiaBachelor's degree · - Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps · The Solutions Architect role is a unique balance of technical depth and customer-facing experience to work ...
-
Fp&a and Reporting Pune 138013
5 hours ago
ADP Pvt Ltd - India Hyderabad, IndiaFP&A · - Management Reporting and Financial Close Activities: Produces and distributes recurring and ad hoc management reports. Responsible for financial reporting accuracy; · - Business Analysis: Uses deep understanding of objectives, issues and root causes and provides insightf ...
-
Jr. Executive
5 hours ago
Telangana Industrial Health Clinic Ltd Hyderabad, India**Recruitment for the position of Executive** · **Education Qualification & Experience**: · Undergraduate with Bachelor's in **Degree / commerce**. (B. Com) or BBA · (or) · MBA (Marketing & Finance) or Graduates with PG Diploma in Marketing & Finance. Experience of 1 year with a ...
-
Require male digital Marketing
5 hours ago
Squircle IT Consulting Services Pvt. Ltd Hyderabad, Telangana, India1. The role of a social media handler involves managing an organization's presence on various social media platforms to engage with current and potential customers, promote products or services, and enhance brand awareness. Here are some key responsibilities and skills typically ...
-
Systems Operations Associate
5 hours ago
WELLS FARGO BANK Hyderabad, India**About this role**: · Wells Fargo is seeking a Systems Operations Associate... · **In this role, you will**: · - Review basic or tactical technical issues · - Evaluate queries to extract Systems Operations data · - Create standard databases · - Identify gaps in current technolog ...
-
Customer Service Associate
5 hours ago
IntouchCX Hyderabad, India**About the Job**:Are you a customer service professional with an interest in technology? If so, this could be the role for you We are looking for a self-motivated individual with an excellent technical background. Our Technical Support Associates will provide Multi-level assista ...
-
IT Administrator
5 hours ago
AIMS360 Hyderabad, IndiaAIMS360 is looking for top IT talent to join our growing team. As a systems admin you will initially start out on our hardware/software helpdesk and progress to more complex problem solving. Your day to day will vary and may include the following: · - Identify, diagnose, and reso ...
-
Fp&a and Reporting Pune 138013
5 hours ago
ADP Hyderabad, IndiaFP&A · - **Management Reporting and Financial Close Activities**: Produces and distributes recurring and ad hoc management reports. Responsible for financial reporting accuracy; · - Prepares variance analysis on actual results versus plan/forecast · - Assists in presentation prep ...
Technical Associate - Hyderabad, India - Genpact
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Technical Associate - Service Desk
This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintainingaccurate documentation.
Responsibilities
• Assist end users through chat sessions, addressing their queries and concerns promptly.
• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
• Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
• Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
Qualifications we seek in you
Minimum Qualifications / Skills
Graduate in any stream
Preferred Qualifications/ Skills
• Good communication skills
• Demonstrateproficiency in the following technical skills:
• PC/Laptop
• Basic Networking
• Chrome, Edge & Mozilla Firefox
• Operating systems
• MS Office 2016