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Nashik

    Resort Manager - Nashik, India - Meravilla Pool City

    Meravilla Pool City
    Meravilla Pool City Nashik, India

    5 days ago

    Default job background
    Full time
    Description

    Resort Manager

    To maximize revenues & profitability of the Resort and ensure prompt, accurate and

    Personalized service to all customers

    FINANCIAL

    To ensure daily, monthly, yearly revenue budgets are accomplished

    Prepare the monthly managers report

    Implement effective planning for the operations

    Review the income and expenditure statement and actions accordingly

    To ensure the costs are controlled effectively

    CUSTOMER

    Activity involved in planning and implementation of festivals / events

    To keep abreast of market trends and events

    To act on guest complaints and feedback and rectify the same

    Builds rapport / P.R with guest

    Actively involved in marketing of the restaurant

    To maximize the excellent scores/guest satisfaction of the outlet

    PRODUCT

    To minimize the wastage

    To train staff about the product and maintenance of service standards

    To co-ordinate with housekeeping to maintain cleanliness

    Emphasis on quality enhancement in terms of product and restaurant

    Constantly strive towards innovation in terms of service and product

    To co-ordinate for preventive maintenance of equipment

    LEARNING AND GROWTH

    Actively involved in staff training in terms of operational and job knowledge

    Conduct effective appraisals & job chats of staff

    .

    GUEST SERVICE SUPERVISIOR

    Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence

    of Resort Manager.

    FINANCIAL

    Helps outlet manager to prepare the monthly managers report

    Drive down the effective planning for the operations.

    To ensure that costs are controlled effectively.

    To co-ordinate and complete any other job / task assigned

    CUSTOMER

    Ensure personalized service is provided to all guests

    Assisting outlet manager in planning and implementation of festivals in the outlet

    Update outlet manager about the new market trends and events

    Involved in marketing of the resort

    Carry out market survey and analysis the same, report to the outlet manager on the same

    Builds rapport / P.R with guest

    PRODUCT

    Emphasis on quality enhancement in terms of service and product

    To minimize wastage

    Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

    LEARNING AND GROWTH

    To train staff in co-ordination with the outlet manager about the product and service knowledge

    Maintain cordial relationship with allied departments

    GUEST SERVICE ASSOCIATE

    Ensure prompt, accurate and personalized service to all customers

    FINANCIAL

    To ensure that costs are controlled effectively

    Drive the effective planning for the operations.

    To co-ordinate and complete any other job / task assigned

    CUSTOMER

    Carry out personalized service to all guests

    PRODUCT

    To minimize wastage

    Trained about the product and service knowledge

    Emphasis on quality enhancement in terms of service and product

    Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

    LEARNING AND GROWTH

    To enhance knowledge on food and beverage

    Follow instructions given by outlet manger / supervisor

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