Senior Manager - gurugram, India - Genpact

Genpact gurugram, India

6 days ago

Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Knowledge Senior Manager - Genome
As a Knowledge Manager in Genome, you will be owning the learning experiences of learners across the globe. This role is of not only high visibility but also one that is bound to have high learning potential. And that is why we are looking for a self-starter who is energetic, agile, curious to learn, passionate about people, and can work closely with senior leadership in the organization. Be responsible for creating high-quality learning content and deliverables for Genome, finalization of the curriculum scope with Master Gurus of the aligned skill to produce insightful learning output that will be used as training material by Genpact learners. This will range from expert level learning content and training information utilized by senior leadership inside the organization to beginner level overview content for overview learning.

About Genome
Genome is a learning platform that builds on collective intelligence of peers and senior leadership (Master Gurus / Gurus) in a collaborative manner. It is the first 'for collective intelligence, by collective intelligence' digital transformation learning system in the world. Genome is inspired by a decade of research conducted by the Massachusetts Institute of Technology (MIT).

Genome caters to more than Genpact employees across the globe and helps them to constantly improve skills designed for a digital world that is steeped in domain expertise within a collaborative environment. Genome has over 70+ skills across four proficiencies: Beginner, Intermediate, Proficient, and Expert. It is divided into four pillars called BITS:

• Because: Profile creation and adding skill/proficiency to your plan

• Immerse: Self-paced learning through curated content from HBR, YouTube, micro-modules, etc.

• Transform: Collective learning with peers and Master Gurus/Gurus

• Solidify: Apply what you learned through curated tasks and review other peers' tasks.
A learner must go through each of these pillars for a specific skill and proficiency to get a 'wave' completion certificate.
Community Managers play a critical role in Transform and Solidify.

Learn more about Genome:

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Responsibilities

• Strong research and analytical skills: ability to analyze data sets (Internal, external datasets) and reports (analyst reports, google research)

• Primary research/ interviewing skills: Should have exposure to interviewing senior executives to get inputs/information that's not-so-obvious.

• Create power-point decks – good story-boarding and top-down MECE presentations (CXO level facing)

• Project Management skills – work on Initiatives and ability to handle small assignments independently.

• Strong communication skills

• Comfort with ambiguity – We always have some unknowns to work with. Ability to make reasonable assumptions, ask questions, learn fast, and be comfortable with ambiguity is important.

• Strong interpersonal and communication skills – This role requires primarily working with senior folks (VPs, SVPs) to seek inputs and as an end-customer in a team environment.

Qualifications we seek in you
Minimum Qualifications

• Graduates & Above

• Knowledge about Learning Industry

Preferred Qualifications/ Skills

• Learning agility – be willing to learn new skills and adapt to an innovative platform.

• Analytical mindset

• Excellent written, verbal communication and presentation skills – English

• Strong problem-solving skills to work effectively in a team environment.

• Internal / external stakeholder management

• Reporting and escalation handling

• Outstanding collaboration and interpersonal skills

• Self-learning and development

• Excellent MS office skills – Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.

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